topic Re: Poor sky TV picture in Sky Stream

Poor sky TV picture

Kingqa69 — Sun, 10 Nov 2024 16:56:41 GMT

TV picture quality poor, regularly pixilated when watching sky channels. Also, when fast forwarding its as though the connection doesn't keep up, and the picture stalls....regularly.

Re: Poor sky TV picture

GD1 — Sun, 10 Nov 2024 17:13:16 GMT

@Kingqa69 Which TV box do you have?

Re: Poor sky TV picture

Kingqa69 — Sun, 10 Nov 2024 18:02:57 GMT

Sky Puck..only a few months old

Re: Poor sky TV picture

GD1 — Sun, 10 Nov 2024 18:14:07 GMT

@Kingqa69 If you're connecting over wifi the issue is down to speed or interference, 1st thing to try is on the puck open Netflix, go to Get Help, run connection test, what speed is beoing received at the puck?

Re: Poor sky TV picture

Kingqa69 — Sun, 10 Nov 2024 18:26:40 GMT

Thanks for the assist....speed 77.4Mbps

Re: Poor sky TV picture

diamond3 — Sun, 10 Nov 2024 18:27:25 GMT

The picture is breaking up in leeds too via wifi. I am getting 75.65 Mbs on the Netflix speed test.

Re: Poor sky TV picture

GD1 — Sun, 10 Nov 2024 18:29:04 GMT

@Kingqa69 @diamond3 Have you tried reboot of the puck?

Re: Poor sky TV picture

Kingqa69 — Sun, 10 Nov 2024 18:30:49 GMT

No...but will do now.

Re: Poor sky TV picture

Jporch316 — Sun, 10 Nov 2024 19:39:02 GMT

@Kingqa69 @diamond3

See the below thread and ongoing investigation

https://helpforum.sky.com/t5/Sky-Stream/Picture-Intermittently-Pixelating-Many-Channels/td-p/4701238