topic Re: mysky_1018 error code when trying to set up discovery+ app in Sky Stream

mysky_1018 error code when trying to set up discovery+ app

Gottzi — Sat, 19 Oct 2024 18:42:52 GMT

I have just received a letter saying I am entitled to Discovery+ standard.

Followingnth e instructions I went into My Sky when I try to get into sky shop I get the following error code mysky_1018.

If I go to the app on the home screen to set up Discovery+ I get the code mysky_1018 error code mysky_2018.

Re: mysky_1018 error code when trying to set up discovery+ app

Gottzi — Sun, 20 Oct 2024 08:33:11 GMT

Any help with this is much appreciated as I am new to Sky.

Re: mysky_1018 error code when trying to set up discovery+ app

lettice — Sun, 20 Oct 2024 08:37:19 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

Re: mysky_1018 error code when trying to set up discovery+ app

Lisa-P1987 — Sun, 20 Oct 2024 10:12:49 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Error messgae mysky_1018 when trying to activate paramount+

Watford1881 — Mon, 21 Oct 2024 19:02:26 GMT

Error messgae mysky_1018 when trying to activate paramount+

Re: mysky_1018 error code when trying to set up discovery+ app

lettice — Mon, 21 Oct 2024 21:18:31 GMT

@Watford1881

Moved your post to this thread with another customer having same issue.

Re: mysky_1018 error code when trying to set up discovery+ app

lettice — Mon, 21 Oct 2024 21:20:22 GMT

@Watford1881

Escalating a post to a Sky expert | Sky Community

Re: Error messgae mysky_1018 when trying to activate paramount+

Lisa-P1987 — Tue, 22 Oct 2024 08:03:45 GMT

Thanks for escalating this. We’ve sent Watford1881 an invite to chat.

Re: mysky_1018 error code when trying to set up discovery+ app

Greg3 — Wed, 23 Oct 2024 17:46:29 GMT

I'm getting same code for discovery plus just been onto sky they are looking into it

Re: mysky_1018 error code when trying to set up discovery+ app

Watford1881 — Wed, 23 Oct 2024 21:11:48 GMT

My issue is not with the app but the store itself, sky working on it

Re: mysky_1018 error code when trying to set up discovery+ app

Owilson_9 — Tue, 29 Oct 2024 12:33:09 GMT

I also have the same issue, any fix yet?

Re: mysky_1018 error code when trying to set up discovery+ app

SimmoTheGuv — Tue, 29 Oct 2024 12:38:52 GMT

I am having the same issue......... any fix ?

Re: mysky_1018 error code when trying to set up discovery+ app

SimmoTheGuv — Tue, 29 Oct 2024 12:39:09 GMT

I am having the same issue. any fix ?

Re: mysky_1018 error code when trying to set up discovery+ app

Gottzi — Tue, 29 Oct 2024 13:54:53 GMT

Called sky Saturday, they didn't know what the issue was and forwarded me to the App team. They also didn't know what it is so it was flagged and I am waiting for someone to confirm what the issue is today, the person I spoke to was off Sunday and yesterday.

Re: mysky_1018 error code when trying to set up discovery+ app

sznupa — Tue, 05 Nov 2024 15:08:12 GMT

I have the same issue for weeks now, what is the fix? Help bot is useless

Re: mysky_1018 error code when trying to set up discovery+ app

Watford1881 — Tue, 05 Nov 2024 15:19:23 GMT

It was escalated to the app team and the issued was resolved remotely. Have access to the sky store and all apps now

Re: mysky_1018 error code when trying to set up discovery+ app

Owilson_9 — Sat, 09 Nov 2024 13:22:03 GMT

Hi, how did you get it escalated?

Re: mysky_1018 error code when trying to set up discovery+ app

Watford1881 — Sat, 09 Nov 2024 14:00:24 GMT

One of the superusers in the chat escalated it on my behalf

Re: mysky_1018 error code when trying to set up discovery+ app

lettice — Sat, 09 Nov 2024 14:02:54 GMT

@Owilson_9

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: mysky_1018 error code when trying to set up discovery+ app

Addie15 — Sat, 09 Nov 2024 14:12:19 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Owilson_9.