topic Re: Puck still keeps closing down and rebooting in Sky Stream

Puck still keeps closing down and rebooting

Super+Anthony — Thu, 07 Nov 2024 20:28:10 GMT

Please Sky, will you fix this issue of the system shutting down and rebooting without warning.

Please also dont say its the ISP or my Network.

Re: Puck still keeps closing down and rebooting

GD1 — Thu, 07 Nov 2024 20:31:47 GMT

@Super+Anthony As this seems to be an issue with your puck have you spoken to Sky to get it swapped, for the record my puck has never done this in the 3 years I've had it, so it seems like a faulty puck rather than any kind of software issue.

Re: Puck still keeps closing down and rebooting

Super+Anthony — Thu, 07 Nov 2024 22:29:58 GMT

thanks @GD1 i wish we had your puck

Re: Puck still keeps closing down and rebooting

lettice — Fri, 08 Nov 2024 07:16:01 GMT

@GD1 wrote:

@Super+Anthony As this seems to be an issue with your puck have you spoken to Sky to get it swapped, for the record my puck has never done this in the 3 years I've had it, so it seems like a faulty puck rather than any kind of software issue.

Not seen this issue either.

Sounds like a faulty puck or maybe an local electrical socket or extension being faulty.

Best, would be to report this to Sky.

Re: Puck still keeps closing down and rebooting

Super+Anthony — Fri, 08 Nov 2024 08:44:11 GMT

Don't agree I am afraid and I suspect it's another issue on top of other current problems and which Sky have agreed that there are still but can't put a time frame on all of them being fixed.

They have been very helpful, but it's just taken too long to sort them out.

Re: Puck still keeps closing down and rebooting

Jporch316 — Fri, 08 Nov 2024 15:13:18 GMT

@Super+Anthony

I have escalated your post to the online sky community support team .... please lookout for an invitation to chat

Re: Puck still keeps closing down and rebooting

Lisa-P1987 — Fri, 08 Nov 2024 15:16:15 GMT

Thanks for escalating this. We’ve sent Super+Anthony an invite to chat.

Re: Puck still keeps closing down and rebooting

dormouse — Fri, 08 Nov 2024 19:28:10 GMT

I had the same problem. A replacement puck was the answer.

Re: Puck still keeps closing down and rebooting

John770 — Fri, 08 Nov 2024 19:41:19 GMT

New customer here and I'm having this same issue, only had it installed on Wednesday 6th Nov and sometimes it drops out and says loading channel, sometimes freezes and also the lipsync sometimes goes out. I changed to sky after 20+ years on Virgin/cable/nynex as they were getting bad.

Re: Puck still keeps closing down and rebooting

MartyK — Fri, 08 Nov 2024 19:48:44 GMT

Totally agree I'm getting more than frustrated with the constant faults and lack of any accountability from Sky, rebooting doesn't always work.

I want one of those pucks that haven't had any issues in 3 or more years!!!!!!

Re: Puck still keeps closing down and rebooting

Super+Anthony — Fri, 08 Nov 2024 21:21:08 GMT

I agree @MartyK glad others agree with me and that it's a bigger picture and that the fault once again is with Sky to sort

I have already had a second puck a couple of months ago and I don't think Sky want to give me another one

@Lisa-P1987 any chance you can recommend another puck for me at all?😀

Re: Puck still keeps closing down and rebooting

Fothergill1 — Fri, 08 Nov 2024 22:24:31 GMT

@Super+Anthony What happened with your online chat with the community messaging team? It would help others to know.

Re: Puck still keeps closing down and rebooting

Super+Anthony — Sat, 09 Nov 2024 08:19:10 GMT

Morning and thank you. I have messaged and just awaiting a response. I don't think they will be able to help not though as they couldn't last time

Re: Puck still keeps closing down and rebooting

Super+Anthony — Sat, 09 Nov 2024 18:01:11 GMT

Managed to talk to a helpful member of the team at Sky on the phone