topic Re: TV pausing when watching terrestrial channels in Sky Stream

TV pausing when watching terrestrial channels

TSM1969 — Thu, 07 Nov 2024 20:58:38 GMT

I've just moved to Sky this week. My router connection seems fine but I'm having problems when watching tv programs.
When watching normal channels, ie.. BBC, ITV etc.. the program freezes/ pauses every 30-45 seconds. It's very annoying and makes tv unwatchable! But it's fine when watching programmes on Netflix, AppleTV etc..?

My puck is at least 10-12m away from my router / 2 rooms away but that is the set up of my house so no chance of connecting my puck nearer to the router.

Can anyone help/ advise?

Re: TV pausing when watching terrestrial channels

GD1 — Thu, 07 Nov 2024 21:24:19 GMT

@TSM1969 The symptoms you describe are typical of insufficient bandwidth, Netflix etc can cope with speed variations but channels on the TV Guide need a constant speed.

On the puck open the netflix app, go the Get Help, run the connection test, what speed is being reported?

Re: TV pausing when watching terrestrial channels

MarkGoldsmith — Thu, 07 Nov 2024 22:03:16 GMT

@TSM1969 wrote:

My puck is at least 10-12m away from my router / 2 rooms away but that is the set up of my house so no chance of connecting my puck nearer to the router.

Can anyone help/ advise?

You could look at getting power line adapters. You can usually pick up a pair for £40-£50 (shouldn't need anything any more expensive than that). These provide a mechanism to use Ethernet cables rather than WiFi as they use your properties electricity supply to provider the network connection from your router.