topic Re: Saying need to upgrade in Sky Stream

Saying need to upgrade

David343435 — Sun, 03 Nov 2024 10:33:56 GMT

My sky stream puk is saying I need to upgrade grade my subscription to watch live tv even tho it's all saying activate on my account

iv reset the box and it's still doing the same

Re: Saying need to upgrade

GD1 — Sun, 03 Nov 2024 10:36:42 GMT

@David343435 When did you setup your Stream puck originally?

Re: Saying need to upgrade

David343435 — Sun, 03 Nov 2024 11:04:05 GMT

Set it up last year I go on to my account and it's saying it need to be returned but I haven't cancelled my tv only my phone

Re: Saying need to upgrade

Mister_Dalek — Sun, 03 Nov 2024 11:16:35 GMT

@David343435 wrote:
Set it up last year I go on to my account and it's saying it need to be returned but I haven't cancelled my tv only my phone

Your TV service must have been cancelled (possibly in error) too. You're best off ringing Sky to get this sorted.

Re: Saying need to upgrade

David343435 — Sun, 03 Nov 2024 11:20:45 GMT

I can't ring as I'm waiting for my new sim card to be activated

Re: Saying need to upgrade

markarina — Mon, 04 Nov 2024 22:46:27 GMT

I'm having the same issue ("you need to upgrade your subscription"), but my puck has been set up and in use for about 18 months without any break in the subscription. The "My Sky" screen shows the subscription as active and the last bill was for the period to 21. November. Everything is viewable via Sky Go.

Have restarted multiple times, sometimes get a few channels, not the same ones each time. Very frustrating, much prefer to watch on TV vs. computer

Re: Saying need to upgrade

lettice — Tue, 05 Nov 2024 05:49:37 GMT

@David343435

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Saying need to upgrade

Addie15 — Tue, 05 Nov 2024 08:53:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to @David343435.

Re: Saying need to upgrade

Tom-W19 — Thu, 07 Nov 2024 10:02:59 GMT

Hi @David343435

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.