topic Re: Sky puck not working properly in Sky Stream

Sky puck not working properly

Jojo31 — Mon, 04 Nov 2024 20:32:31 GMT

I jave called sky to be told that I may need new puck and will have to pay £50 for one that's disgusting I pay for the service of the equipment is faulty why have I got to pay for new puck

Re: Sky puck not working properly

mikealanr — Mon, 04 Nov 2024 21:22:59 GMT

Hi @Jojo31

Sky Stream pucks ordered after 23 February 2023 are loaned to you. If you purchased a puck before this date then it is owned by you and would be covered by the warranty period.

If you tell us what the issue is, we may be able to help.

MikeAlanR

Re: Sky puck not working properly

Jojo31 — Mon, 04 Nov 2024 21:26:02 GMT

The tv keeps freezing and fast forwarding freezes we have managed to get it working again via turning all off waiting then turning on again but then issues keep happening within few days this was originally got in Nov 22. It software is up to date it's connected via ethernet cable and the WiFi is off.