topic Re: Paramount and discovery not activating with new sky contract in Sky Stream

Paramount and discovery not activating with new sky contract

Neil135 — Mon, 04 Nov 2024 10:55:01 GMT

Have recently signed up to sky stream but having issues activating the free paramount and discovery subsriptions, i just get an error message stating something went wrong and to try again later then a ref code referring to mysky... i get this on both apps and also when trying to access it through my sky/ sky shop. I have tried hard resets, app refreshes and have spoken with sky (still waiting on the call back with a solution, doubt it will ever come). I noticed a few other people have had the same issues, was wondering if there was a solution offered? I am near the end of my cooling off period and will defo be cancelling and sticking with virgin if i cant get this solved. Any advice would be greatly appreciated

Re: Paramount and discovery not activating with new sky contract

lettice — Mon, 04 Nov 2024 11:25:17 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount and discovery not activating with new sky contract

Neil135 — Mon, 04 Nov 2024 12:33:33 GMT

Thanks for escalating