topic Re: Connectivity issue in Sky Stream

Connectivity issue

JIO1 — Sun, 03 Nov 2024 16:55:31 GMT

Remote keeps disconnecting ( we have had a couple of new remotes not helped ) amd the channel keeps changing - do we need a new puck ? We have followed procedures to reset but no change ?

any help appreciated please

Re: Connectivity issue

Jporch316 — Sun, 03 Nov 2024 18:44:04 GMT

@JIO1 wrote:
Remote keeps disconnecting ( we have had a couple of new remotes not helped ) amd the channel keeps changing - do we need a new puck ? We have followed procedures to reset but no change ?

any help appreciated please

I will escalate your post to the online sky community support team . Please lookout for an invitation to chat

Re: Connectivity issue

Addie15 — Mon, 04 Nov 2024 08:35:56 GMT

Hi there! Thank you for escalating this. We have sent an invite to @JIO1.

Re: Connectivity issue

JIO1 — Mon, 04 Nov 2024 09:42:40 GMT

How do I access the invite please

thanks

Re: Connectivity issue

Addie15 — Wed, 06 Nov 2024 09:02:00 GMT

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Connectivity issue

JIO1 — Wed, 06 Nov 2024 21:51:57 GMT

I'm not sure how to access the invite , there is still an issue so not sure what to do ?