https://helpforum.sky.com/t5/Sky-Stream/My-sky-steam-puck-doesn-t-work/m-p/4807402#M37392 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4236883">@Dpg1981</a>&nbsp;wrote:<BR />We have had a few times where hmwe have had to rest out puck. Today it cut out and then had no signal. I've tried resting it. But now it just has a red light. I think it's time for a new puck please.<HR /></BLOCKQUOTE><P>You'll need to ring Sky and ask for a replacement puck.&nbsp;</P> Sun, 03 Nov 2024 18:27:43 GMT Mister_Dalek 2024-11-03T18:27:43Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-steam-puck-doesn-t-work/m-p/4807401#M37391 We have had a few times where hmwe have had to rest out puck. Today it cut out and then had no signal. I've tried resting it. But now it just has a red light. I think it's time for a new puck please. Sun, 03 Nov 2024 18:24:42 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-steam-puck-doesn-t-work/m-p/4807401#M37391 Dpg1981 2024-11-03T18:24:42Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-steam-puck-doesn-t-work/m-p/4807402#M37392 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4236883">@Dpg1981</a>&nbsp;wrote:<BR />We have had a few times where hmwe have had to rest out puck. Today it cut out and then had no signal. I've tried resting it. But now it just has a red light. I think it's time for a new puck please.<HR /></BLOCKQUOTE><P>You'll need to ring Sky and ask for a replacement puck.&nbsp;</P> Sun, 03 Nov 2024 18:27:43 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-steam-puck-doesn-t-work/m-p/4807402#M37392 Mister_Dalek 2024-11-03T18:27:43Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-steam-puck-doesn-t-work/m-p/4809015#M37538 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4236883">@Dpg1981</a>&nbsp;wrote:<BR />We have had a few times where hmwe have had to rest out puck. Today it cut out and then had no signal. I've tried resting it. But now it just has a red light. I think it's time for a new puck please.<HR /></BLOCKQUOTE><P>Have you been Restarting rather than Resetting?</P><P>&nbsp;</P> Tue, 05 Nov 2024 08:35:08 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-steam-puck-doesn-t-work/m-p/4809015#M37538 Exiled-in-HH 2024-11-05T08:35:08Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-steam-puck-doesn-t-work/m-p/4809050#M37540 <P>Try the procedure from Step 3 in this Sky help article;<BR /><BR /></P> <P><A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">Sky Stream puck won't turn on or it's stuck on standby | Sky Help | Sky.com | Sky Help | Sky.com</A></P> Tue, 05 Nov 2024 09:05:27 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-steam-puck-doesn-t-work/m-p/4809050#M37540 lettice 2024-11-05T09:05:27Z