topic Re: Issue with sky puck in Sky Stream

Issue with sky puck

GWM20 — Thu, 31 Oct 2024 13:02:21 GMT

I upgrade to sky stream & have 3 pucks; however, one does not activate & is showing a red light, as opposed to the white powered on light , which the other two show.

Re: Issue with sky puck

MarkGoldsmith — Thu, 31 Oct 2024 13:12:28 GMT

Try the recovery process documented in the help guide: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

Re: Issue with sky puck

GWM20 — Thu, 31 Oct 2024 13:23:09 GMT

Thanks Mark. The amber/red light had stopped flashing; however, the puck will not switch on at all now.

Re: Issue with sky puck

Jporch316 — Thu, 31 Oct 2024 20:28:31 GMT

@GWM20

I have escalated your post to the online sky community support team .... please lookout for an invitation to chat

Re: Issue with sky puck

GWM20 — Fri, 01 Nov 2024 09:35:51 GMT

Thank you

Re: Issue with sky puck

Mr+Flibbles+86 — Fri, 01 Nov 2024 11:45:03 GMT

Thanks for escalating this. We’ve sent an invite to @GWM20 to chat.

Re: Issue with sky puck

Addie15 — Sun, 03 Nov 2024 11:44:55 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.