topic Re: Sound droupout in Sky Stream

Sound droupout

Jamie04582 — Thu, 31 Oct 2024 19:39:43 GMT

For the last couple of days, the sound drops out for literally milliseconds. Doesn't matter what channel I'm watching or what app I'm using.

No change in setup and have rebooted stream and Sonos devices including WiFi.

Stream is connected via Ethernet.

Anyone experiencing anything similar?

Re: Sound droupout

Mister_Dalek — Fri, 01 Nov 2024 09:28:41 GMT

@Jamie04582 wrote:
For the last couple of days, the sound drops out for literally milliseconds. Doesn't matter what channel I'm watching or what app I'm using.

No change in setup and have rebooted stream and Sonos devices including WiFi.

Stream is connected via Ethernet.

Anyone experiencing anything similar?

What do you have the audio output set at on the Stream puck settings? Auto? PCM? DD? Passthrough?

Re: Sound droupout

Jamie04582 — Fri, 01 Nov 2024 10:12:32 GMT

Dolby digital plus. Has been set like this since I've had stream and had no issues.

Re: Sound droupout

Mister_Dalek — Fri, 01 Nov 2024 10:27:08 GMT

@Jamie04582 wrote:
Dolby digital plus. Has been set like this since I've had stream and had no issues.

Try auto or passthrough and see if that improves things.

Re: Sound droupout

Jamie04582 — Fri, 01 Nov 2024 16:53:15 GMT

I found in the past when I first got stream, using auto would give such poor sound quality.

It's only been the last few days I've had an issue with the sound. guessing it could be related to the recent software release