topic Re: I go on Disney and it keeps pixelating in Sky Stream

I go on Disney and it keeps pixelating

Quiche — Thu, 31 Oct 2024 16:03:54 GMT

When I go on Disney it's keeps pixelating have done updates, still doing it

Re: I go on Disney and it keeps pixelating

caesarome — Thu, 31 Oct 2024 16:43:06 GMT

@Quiche

Sky Q or Sky Glass/Stream ?

Re: I go on Disney and it keeps pixelating

Quiche — Thu, 31 Oct 2024 17:24:03 GMT

Stream

Re: I go on Disney and it keeps pixelating

caesarome — Thu, 31 Oct 2024 17:32:00 GMT

I have moved your post to the Sky Stream forum on here as you had posted it in the Sky Go one.

Re: I go on Disney and it keeps pixelating

lettice — Thu, 31 Oct 2024 18:35:27 GMT

Are you getting pixelation on any other apps, or is it just the Disney app?

Just to be sure, what kind of local network speed you are gett8ng to your puck.

Can you do a network speed test on your Puck.
Launch Netflix on your puck (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Also, try a restart if the Sky Stream puck and see if it makes a difference.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: I go on Disney and it keeps pixelating

VioletF — Thu, 31 Oct 2024 19:30:11 GMT

Hi, I'm having the same problem. Is this still being resolved? Thanks

Re: I go on Disney and it keeps pixelating

Exiled-in-HH — Thu, 31 Oct 2024 19:34:41 GMT

@VioletF wrote:
Hi, I'm having the same problem. Is this still being resolved? Thanks

Have you reported your issue to Sky?

Re: I go on Disney and it keeps pixelating

Quiche — Thu, 31 Oct 2024 19:49:08 GMT

I've tried but to no avail

Re: I go on Disney and it keeps pixelating

Jporch316 — Thu, 31 Oct 2024 20:38:02 GMT

@Quiche wrote:
I've tried but to no avail

Have you tried the steps outlined by @lettice above ?

Re: I go on Disney and it keeps pixelating

Quiche — Fri, 01 Nov 2024 08:12:22 GMT

Going to do that today, fingers crossed

Re: I go on Disney and it keeps pixelating

VioletF — Fri, 01 Nov 2024 08:42:22 GMT

Not yet, did another update, think it might have worked. Need to find time to watch the film I was watching. Hopefully it will be okay. Thanks