topic Programs stalling at start up in Sky Stream

Programs stalling at start up

Oscar16 — Thu, 31 Oct 2024 12:45:25 GMT

When I turn on the TV I scroll to the program I want and choose it but the I get a message program loading and it doesn't load ?

Re: Programs stalling at start up

Mister_Dalek — Thu, 31 Oct 2024 14:38:20 GMT

@Oscar16 wrote:
When I turn on the TV I scroll to the program I want and choose it but the I get a message program loading and it doesn't load ?

Have you checked your broadband? Is the puck receiving sufficient speed to stream content?

Check the speed being received by running a network check from the get help menu on the Netflix app. You need an absolute minimum of 25Mbps for HD.

Re: Programs stalling at start up

Robin08 — Thu, 31 Oct 2024 20:07:12 GMT

I am having the same problem (it began this evening) and have followed the advice re network speed and this is fine. So, the problem must be caused by something else.

Re: Programs stalling at start up

Jporch316 — Thu, 31 Oct 2024 20:26:13 GMT

All

pulling the plug for a few minutes can sometimes clear this issue

Re: Programs stalling at start up

Robin08 — Thu, 31 Oct 2024 20:35:53 GMT

Thank you! I pulled the plug, waited a couple of minutes, and now it's working properly again.