topic Re: My5 channel issue in Sky Stream

My5 channel issue

Kayst — Thu, 31 Oct 2024 08:28:03 GMT

Can't get My5 channel loadimg on tv.
never had problem until last week .
any thoughts on why or what I can do?

Re: My5 channel issue

caesarome — Thu, 31 Oct 2024 09:50:23 GMT

@Kayst

Sky Q or Sky Glass/Stream ?

Re: My5 channel issue

Kayst — Thu, 31 Oct 2024 10:01:26 GMT

Sky stream

Re: My5 channel issue

Mister_Dalek — Thu, 31 Oct 2024 10:06:36 GMT

@Kayst wrote:
Can't get My5 channel loadimg on tv.
never had problem until last week .
any thoughts on why or what I can do?

Do you mean the My5 app or the actual Channel 5 live streamed channel?

Have you tried rebooting your puck? Turn it off at the wall for a minute or two and then power it back on and allow it to reboot. This can sometimes clear issues such as this.

Re: My5 channel issue

Kayst — Thu, 31 Oct 2024 17:36:37 GMT

I just tried that and nothing still.
🤷‍♀️

Re: My5 channel issue

Mister_Dalek — Thu, 31 Oct 2024 17:43:37 GMT

@Kayst wrote:
I just tried that and nothing still.
🤷‍♀️

Try refreshing the apps:

Settings -> System Management -> Resets & Updates -> Refresh Apps

It can take up to 24 hours to complete so in the meantime you may want to use the My5 app on your smart TV instead (if it has it.)

Re: My5 channel issue

Kayst — Thu, 31 Oct 2024 17:50:01 GMT

I went into my settings of pick and did reset and now all works fine Thankyou