topic Moved house sky steam puck showing incorrect regional programs in Sky Stream

Moved house sky steam puck showing incorrect regional programs

Mikebroggini — Thu, 31 Oct 2024 08:36:03 GMT

I have called sky 3 weeks ago and updated the address on my sky glass/ stream account and billing account after moving and is showing the correct address on my account. I have factory rest stream puck my device 3 times.

My sky stream puck is still showing bbc Yorkshire and ITV calander even though my moved address in now in wilthsire. It will not update the region on my steam to have correct regional channels

Please help

Re: Moved house sky steam puck showing incorrect regional programs

Dazzasky — Thu, 31 Oct 2024 08:39:38 GMT

@Mikebroggini wrote:
I have called sky 3 weeks ago and updated the address on my sky glass/ stream account and billing account after moving and is showing the correct address on my account. I have factory rest stream puck my device 3 times.
My sky stream puck is still showing bbc Yorkshire and ITV calander even though my moved address in now in wilthsire. It will not update the region on my steam to have correct regional channels

Please help

I have escalated your post to Sky, keep an eye out for a message from them @Mikebroggini

Re: Moved house sky steam puck showing incorrect regional programs

Addie15 — Thu, 31 Oct 2024 11:09:58 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mikebroggini.