topic Re: Stream issues in Sky Stream

Stream issues

Nesslad — Tue, 29 Oct 2024 19:23:11 GMT

Is there something wrong with Sky Stream? For the last couple of days it is struggling to stream live tv with pictures going black and message saying waiting for program to load. I do not have any issues with my full fibre connection and have had the issue on WiFi and Ethernet. I see other posts about this which indicates there does seem to be a problem somewhere. I can stream apps from my tv and apple box with no issues.

Re: Stream issues

Anonymous — Tue, 29 Oct 2024 19:28:15 GMT

Sky stream can provide variable performance even with good WiFi speeds. How are you connecting to the broadband ? Try Ethernet connection. I would also recommend turning the box off and on for a couple of mins. If the problems persist contact sky

Re: Stream issues

Nesslad — Tue, 29 Oct 2024 19:48:51 GMT

Tried all of that, it didn't make any difference. I have had stream for 2 years and haven't had any issues until recently.

Re: Stream issues

Exiled-in-HH — Wed, 30 Oct 2024 08:04:52 GMT

@Nesslad wrote:
Is there something wrong with Sky Stream? For the last couple of days it is struggling to stream live tv with pictures going black and message saying waiting for program to load. I do not have any issues with my full fibre connection and have had the issue on WiFi and Ethernet. I see other posts about this which indicates there does seem to be a problem somewhere. I can stream apps from my tv and apple box with no issues.

When you tried Ethernet connection did you turn WiFi off in settings?

Re: Stream issues

Nesslad — Wed, 30 Oct 2024 10:15:52 GMT

Yeah I did. Same issues occurring again today!

Re: Stream issues

lettice — Wed, 30 Oct 2024 10:22:59 GMT

Just to be certain that something has not changed on your local network, like other new devices or some kind of new interference.

Can you do a network speed test on your Puck.
Launch Netflix on your puck (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Try a restart on your Sky Stream puck from the settings;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Stream issues

Tania21 — Wed, 30 Oct 2024 10:24:26 GMT

Hi Nesslad,

I am having exactly the same problems.

Screen going blank, unable to load programme. I am resetting the password to get going again.

Mine does appear to happen at the same time most evenings. Very frustrating and can not beleive Sky have not identified this problem and at least sent out a message that they are working on it.

Re: Stream issues

Nesslad — Wed, 30 Oct 2024 18:58:21 GMT

Issue seems to be resolved since earlier this afternoon.

Re: Stream issues

Kns1 — Tue, 04 Feb 2025 21:26:01 GMT

I've had this issue since Sunday, rebooted puck and router, I use ethernet as standard, only affects one puck. Do Sky have a fix?

Re: Stream issues

Jerrikev — Mon, 17 Feb 2025 22:57:31 GMT

Does anyone know if SKY has posted a recommended solution to this problem? It seems to be happening more frequently. At least once a week.