https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-box-keeps-freezing/m-p/4801645#M37032 This is second sky steaming box that I have had and this replacement is worse that the original box I had I need new box Tue, 29 Oct 2024 19:02:55 GMT Darren16 2024-10-29T19:02:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-box-keeps-freezing/m-p/4801645#M37032 This is second sky steaming box that I have had and this replacement is worse that the original box I had I need new box Tue, 29 Oct 2024 19:02:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-box-keeps-freezing/m-p/4801645#M37032 Darren16 2024-10-29T19:02:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-box-keeps-freezing/m-p/4801835#M37054 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3880590">@Darren16</a>&nbsp;</P><P>&nbsp;</P><P>I would suggest it's not the box it is something local to you e.g. WiFi stability or broadband speed. Glass / Stream needs 25Mbps for HD and 30Mbps for UHD. Does your broadband meet this requirement?&nbsp;</P><P>&nbsp;</P><P>You can check the speed the puck is getting by opening netflix going to get help? And connection check. You may have more stability using an ethernet cable or homeplugs and turning WiFi off in the settings on the puck.</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 29 Oct 2024 22:36:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-streaming-box-keeps-freezing/m-p/4801835#M37054 mikealanr 2024-10-29T22:36:30Z