topic Re: Freezing stream tv in Sky Stream

Freezing stream tv

robnnikki — Mon, 28 Oct 2024 23:18:41 GMT

My TV keeps freezing and being out of sync with sound doing my head in , anyone got any ideas what to do

Re: Freezing stream tv

Deedee36 — Tue, 29 Oct 2024 09:28:11 GMT

@robnnikki First thing to try is a reboot of your tv by powering off and unplugging from the wall for a few minutes .Once rebooted launch the Netflix app scroll down to get help

and check network connection,this will give you the speeds your tv is getting

Re: Freezing stream tv

Mister_Dalek — Tue, 29 Oct 2024 09:30:29 GMT

@robnnikki wrote:
My TV keeps freezing and being out of sync with sound doing my head in , anyone got any ideas what to do

Check your network connection.

Sky Stream pucks are more sensitive to broadband speed and stability fluctuations than other streaming devices. It relies entirely on there being a constant connection to Sky's servers to function with any form of reliability.

Check the speed your puck is receiving by running a network check from the get help menu within the Netflix app.

You need an absolute minimum of 25Mbps for HD and 30Mbps for UHD but preferably a lot more.

Try connecting via ethernet if possible, and turn WiFi off on the puck's network settings is another thing you can try. This will eliminate any WiFi interference.

Re: Freezing stream tv

robnnikki — Tue, 29 Oct 2024 09:52:05 GMT

I have done that and it's my glass TV to x

Re: Freezing stream tv

robnnikki — Tue, 29 Oct 2024 09:55:04 GMT

Thank you I will try this x