topic Re: New sky remote impossible to change batteries in Sky Stream

New sky remote impossible to change batteries

PeterL2 — Mon, 28 Oct 2024 14:04:02 GMT

In have looked at the instructions for changing batteries on new sky remote but despite following instructions am unable to open sky remote as front and back seem to be glued firmly together. Any ideas?

Re: New sky remote impossible to change batteries

lettice — Mon, 28 Oct 2024 14:09:38 GMT

Remove the back cover of the remote by sliding the cover down. Follow the direction of the small arrow symbol on the back of the remote.

Put it between your hands and push firmly in opposite directions. Or try on a cushion. It can be very stiff to begin with but will ease after the first few times.

Re: New sky remote impossible to change batteries

PeterL2 — Mon, 28 Oct 2024 14:44:45 GMT

I have tried to do that but nothing seems to budge. Will keep trying. Thanks for advice

Re: New sky remote impossible to change batteries

lettice — Mon, 28 Oct 2024 14:48:09 GMT

@PeterL2 wrote:

I have tried to do that but nothing seems to budge. Will keep trying. Thanks for advice

Some have mentioned on here wearing a pair of rubber gloves or the Marigold type works well and make a good grip for the stiff remote control removal of the back cover.

Re: New sky remote impossible to change batteries

PeterL2 — Mon, 28 Oct 2024 19:11:29 GMT

Thank you so much for advising me what to do. I was sceptical i would ever be able to open the sky remote but then out of the blue there was an open "sesame" moment and it all changed. Thank you!!

Re: New sky remote impossible to change batteries

Marymick — Mon, 18 Aug 2025 14:37:39 GMT

Putting the remote between the palm of your hands, actually works first go, my husband was trying everything but it would not budge great 👍 advice.

Re: New sky remote impossible to change batteries

SkyNewbee — Mon, 18 Aug 2025 17:28:47 GMT

They should address this. Can you imaging your grandmother trying to deal with this?

When I received my box, the tab that enables the batteries that you pull out broke, and I had a heck of a time figuring out how to open it - and I'm a geek! I did eventually, but I can't imagine an elderly person doing it, especially if they have arthritis.

Re: New sky remote impossible to change batteries

Fothergill1 — Mon, 18 Aug 2025 18:17:46 GMT

@SkyNewbee wrote:
They should address this. Can you imaging your grandmother trying to deal with this?

When I received my box, the tab that enables the batteries that you pull out broke, and I had a heck of a time figuring out how to open it - and I'm a geek! I did eventually, but I can't imagine an elderly person doing it, especially if they have arthritis.

@SkyNewbee I quite agree, the elderly (sadly I am one) will really struggle to remove the back. I got my first tream remote about 3 years ago and what I did when I eventually got it off was to take a nail file and rounder off the retaining clips ever so slightly and I have not had any difficulty since.

Re: New sky remote impossible to change batteries

carolross1 — Tue, 18 Nov 2025 20:55:55 GMT

Completely agree! Absolute nightmare for an able young person ideally with strong thumbs, forget it for anyone else! Terrible design

Re: New sky remote impossible to change batteries

Mazda13 — Mon, 15 Dec 2025 00:37:48 GMT

I am a grandmother and it took me over two hours to change the battery I am so disappointed with Sky stream Left Sky two years ago when apart from cost was good Went to Virgin wish I had never gone back to Sky I didn't realise the change with stream I hate it as many of my friends do