topic Re: Sky puck won’t switch on in Sky Stream

Sky puck won’t switch on

Noddy74 — Thu, 24 Oct 2024 19:06:11 GMT

Hi,

my sky puck appears to have stop responding, it started by just switching on and the white light would stay on but no picture, so I did a hard reset by holding down the standby button etc, it's flashed coloured lights for a short while then it just switches off again, then when I try to switch on again, it just does the same, tried a couple of times and nowt?

any ideas?

Re: Sky puck won’t switch on

Jporch316 — Fri, 25 Oct 2024 05:57:16 GMT

@Noddy74

I have escalated your post to the online sky community support team .... lookout for an invitation to chat with them

Re: Sky puck won’t switch on

Lisa-P1987 — Fri, 25 Oct 2024 09:15:11 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky puck won’t switch on

Noddy74 — Fri, 25 Oct 2024 17:42:50 GMT

Still haven't heard from anyone, tried the chat multiple time, useless 😡

Re: Sky puck won’t switch on

Noddy74 — Sat, 26 Oct 2024 13:38:54 GMT

It's been sorted now, spoke to an advisor, basically I was resting the puck by pulling the power cable out and not switching on and off at the plug!

Re: Sky puck won’t switch on

Tom-W19 — Mon, 28 Oct 2024 09:06:38 GMT

Hi @Noddy74

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.