topic Re: Lost puck in Sky Stream

Lost puck

SWFC1867 — Sat, 26 Oct 2024 15:29:32 GMT

I was recently cleaning out my room which meant disconnecting my sky puck from tv. Unfortunately I must have knocked it off in to the rubbish bin which I then put it in the collection rubbish as I can't find it. My question is: if I purchase whole room do I get another puck and can I still watch my sky services on it Thank you for any advice.

Re: Lost puck

MarkGoldsmith — Sat, 26 Oct 2024 16:15:38 GMT

@SWFC1867 wrote:
I was recently cleaning out my room which meant disconnecting my sky puck from tv. Unfortunately I must have knocked it off in to the rubbish bin which I then put it in the collection rubbish as I can't find it. My question is: if I purchase whole room do I get another puck and can I still watch my sky services on it Thank you for any advice.

Unless you signed up to Sky Stream prior to Feb 2023 then the stream puck is owned by Sky and only loaned to you. If you have lost your puck i'd suggest phoning Sky telling them this and they will likely be happy to send you another one for a fee.

Re: Lost puck

Mister_Dalek — Sat, 26 Oct 2024 16:15:45 GMT

@SWFC1867 wrote:
I was recently cleaning out my room which meant disconnecting my sky puck from tv. Unfortunately I must have knocked it off in to the rubbish bin which I then put it in the collection rubbish as I can't find it. My question is: if I purchase whole room do I get another puck and can I still watch my sky services on it Thank you for any advice.

Sky Stream pucks are logged by Sky by serial number so they will be expecting your lost one back at the end of your contract.

You could order the Whole Home sub and pay the £39.99 activation fee for a new loaned puck, but you're probably best off giving Sky a ring and explaining the situation. They may be lenient on you and just send you a replacement puck, but ultimately they will be expecting the original puck back at some point so you may as well own up now...

https://www.sky.com/help/articles/lost-or-stolen-sky-glass