topic Re: sky stream there is a technical fault issue back again with hyperoptic in Sky Stream

sky stream there is a technical fault issue back again with hyperoptic

QuaysGary — Thu, 24 Oct 2024 18:00:07 GMT

I am back to continually getting "there is a technical fault" with all live channels and the only fix is to reboot the puck. This is the same issue a lot of us had back in June with Hyperoptic but for me at least it seems to have resurfaced. Can anyone suggest a solution? i seem to remember there was something you could do to your router.

Re: sky stream there is a technical fault issue back again with hyperoptic

GD1 — Thu, 24 Oct 2024 18:06:15 GMT

@QuaysGary Can you please unplug your puck from the wall socket and plug it back in again please?

The hub didn't need anything doing to it, but if the above doesn't work try it with the router also;

Re: sky stream there is a technical fault issue back again with hyperoptic

QuaysGary — Thu, 24 Oct 2024 18:18:35 GMT

@GD1 yes obviously I can do this and indeed have every day for the last week - what I need is a solution to the problem that does not involve me doing this twice a day on average

Re: sky stream there is a technical fault issue back again with hyperoptic

Jporch316 — Thu, 24 Oct 2024 18:18:56 GMT

@QuaysGary wrote:
Hi

I am back to continually getting "there is a technical fault" with all live channels and the only fix is to reboot the puck. This is the same issue a lot of us had back in June with Hyperoptic but for me at least it seems to have resurfaced. Can anyone suggest a solution? i seem to remember there was something you could do to your router.

I don't think this is the hyperoptic issue .... this seems to have affected a few users the last few days

try the fix above from @GD1

Re: sky stream there is a technical fault issue back again with hyperoptic

lettice — Thu, 24 Oct 2024 18:21:26 GMT

I remember the Hyperoptic issue a few months or so back that involved a change of the dns within the supplied router.

This may not be the fault again for this case.

As suggested above, restart your puck via a power restart or try a restart of your Sky Stream box via the Sky Stream settings.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete