topic Not able to activate paramount plus and discovery plus on my new contract in Sky Stream

Not able to activate paramount plus and discovery plus on my new contract

Karl36 — Thu, 24 Oct 2024 11:02:37 GMT

new tv with new sky stream contract including ultimate with Netflix and sky cinema. Netflix activated without a problem. Paramount plus and Discovery plus .... After one week trying still no result. Message on screen Mysky_1018 ? Phoned Sky a nightmare! 68 minutes Girl very nice, however could not resolve issue. Reboot, factory reset, Refresh apps. Nothing. Said that she will send this issue to her manager to see if they can get this resolved but told to wait 7 days? Then I can contact them again? Seriously. This will bring me close to my cooling off contract. Thus resulting in me stuck with a 24 month contract on apps I cannot use and ones that help me go for this package.distraught.

Re: Not able to activate paramount plus and discovery plus on my new contract

lettice — Thu, 24 Oct 2024 11:12:21 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Not able to activate paramount plus and discovery plus on my new contract

Tom-W19 — Fri, 25 Oct 2024 08:09:53 GMT

Thanks for escalating. We've sent an invite to @Karl36.