topic Re: Whole home in Sky Stream

Whole home

Darren5473 — Thu, 24 Oct 2024 09:41:20 GMT

Hi All

quick quistion i have whole home with 2 pucks and sky glass if i was to cancel my whole home monthly substipion would my pucks still work

i payed for one and i think i rent one.

Thanks

Re: Whole home

Mister_Dalek — Thu, 24 Oct 2024 09:47:10 GMT

@Darren5473 wrote:
Hi All
quick quistion i have whole home with 2 pucks and sky glass if i was to cancel my whole home monthly substipion would my pucks still work
i payed for one and i think i rent one.
Thanks

Your pucks would stop working I'm afraid.

If you own one of them (purchased before Feb 2023) then you are free to sell it, but the other one would have to be returned to Sky.

Re: Whole home

Deedee36 — Thu, 24 Oct 2024 09:47:53 GMT

@Darren5473 Nope without the whole home only your glass would continue to work,bear in mind if you only own one puck the other would need to be returned to sky

Re: Whole home

Darren5473 — Thu, 24 Oct 2024 09:59:44 GMT

So if i was to cancel and buy a used puck of ebay this would not work

Thanks

Re: Whole home

Skull+Treaty — Thu, 24 Oct 2024 10:02:45 GMT

@Darren5473 wrote:
So if i was to cancel and buy a used puck of ebay this would not work
Thanks

@Darren5473

Correct. You'd have two owned Stream devices, unable to be used as intended.

Re: Whole home

SKY1992bf — Thu, 24 Oct 2024 10:04:21 GMT

@Darren5473 wrote:
So if i was to cancel and buy a used puck of ebay this would not work
Thanks

@Darren5473 correct as you need whole home to use more than one device

Re: Whole home

SKY1992bf — Thu, 24 Oct 2024 10:07:08 GMT

@Skull+Treaty wrote:
@Darren5473 wrote:
So if i was to cancel and buy a used puck of ebay this would not work
Thanks
@Darren5473
Correct. You'd have two owned Stream devices, unable to be used as intended.

@Darren5473 if you did purchase online make sure that the device you are receiving is customer owned by the seller

Re: Whole home

Mister_Dalek — Thu, 24 Oct 2024 10:10:56 GMT

@Darren5473 wrote:
So if i was to cancel and buy a used puck of ebay this would not work
Thanks

A Sky Stream puck without any subscription can give some functionality, but only with a SkyID.

When I cancelled my Sky Stream service (using a customer owned puck) I factory reset the puck then tried setting it up again. After inputting my SkyID/password it allowed me to use the apps (iPlayer, ITVX, etc) even though I had no active streaming TV subscription.

The EPG still functioned, as did the playlist, and it continued to allow me to add things to it and would track anything viewed on one the apps. The only thing which didn't work were the live channel streams.

I never tried it, but others have reported that turning the WiFi off actually brought the DTT tuner online and allowed free to air channels to be viewed live via a puck.

This was back at the beginning of the year - Sky may have plugged this loophole now. I ended up selling my puck anyway, so can't check if it's still possible.

Re: Whole home

Darren5473 — Thu, 24 Oct 2024 10:50:21 GMT

Hi thanks all

so basically i have to keep my whole home to watch what i subscibe to even if bought 2nd hand puck for another bedroom say.

Re: Whole home

SKY1992bf — Thu, 24 Oct 2024 10:54:44 GMT

@Darren5473 wrote:
Hi thanks all
so basically i have to keep my whole home to watch what i subscibe to even if bought 2nd hand puck for another bedroom say.

@Darren5473 yes

Re: Whole home

Jporch316 — Thu, 24 Oct 2024 18:31:54 GMT

@Darren5473

Whole home in effect is the multi room add on that allows you to watch sky tv on more than one device .....

it's been the same system sky have used on most of their systems for almost ever !

turning it off only allows you to use the primary device on your account (probably the glass tv) and the basic version of sky go

Re: Whole home

Darren5473 — Thu, 24 Oct 2024 18:42:53 GMT

Thanks all ile just keep it on as got 2 pucks and need another

Re: Whole home

Jporch316 — Thu, 24 Oct 2024 18:45:38 GMT

@Darren5473 wrote:
Thanks all ile just keep it on as got 2 pucks and need another

If you got an Xbox you will be able to install the sky go app on there and use that in the meantime ....