https://helpforum.sky.com/t5/Sky-Stream/Watching-football-from-playlist-video-freezing-but-audio-continues-as-normal/m-p/4794670#M36596 <P>You need to report to the viewer relations team&nbsp;viewerR@sky.uk</P> Wed, 23 Oct 2024 06:48:27 GMT MarkGoldsmith 2024-10-23T06:48:27Z https://helpforum.sky.com/t5/Sky-Stream/Watching-football-from-playlist-video-freezing-but-audio-continues-as-normal/m-p/4794612#M36591 <P>I'm currently watching back some of the football from the past week, currently on the Oxford v West Brom match. There are some incredibly long screen freezes during the playback but when these occur the audio continues uninterupted. the freeze can be anywhere between a few seconds to 12 seconds. Incredibly frustrating as I am assuming that this is a problem with the recording on Sky servers. Can anyone shed light on potential problem?</P><P>&nbsp;</P><P>Just in case anyone asks about my connections, I have 1gbps fibre internet, and the puck is connected by ethernet cable which is not direct to the router, but rather through a newtwork switch to the puck.</P> Wed, 23 Oct 2024 00:49:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Watching-football-from-playlist-video-freezing-but-audio-continues-as-normal/m-p/4794612#M36591 JWallace1 2024-10-23T00:49:02Z https://helpforum.sky.com/t5/Sky-Stream/Watching-football-from-playlist-video-freezing-but-audio-continues-as-normal/m-p/4794670#M36596 <P>You need to report to the viewer relations team&nbsp;viewerR@sky.uk</P> Wed, 23 Oct 2024 06:48:27 GMT https://helpforum.sky.com/t5/Sky-Stream/Watching-football-from-playlist-video-freezing-but-audio-continues-as-normal/m-p/4794670#M36596 MarkGoldsmith 2024-10-23T06:48:27Z