https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4794660#M36595 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2548193">@Nitram47</a>&nbsp;</P><P>&nbsp;</P><P>Usually points to poor broadband speed or quality of connection between puck and router. Sky Stream needs 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix going to get help and running a connection check.</P><P>&nbsp;</P><P>You could try using an ethernet cable or homeplugs to improve stability (and turning WiFi off in the puck settings). Or using a booster if your WiFi signal is marginal.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 23 Oct 2024 06:38:35 GMT mikealanr 2024-10-23T06:38:35Z https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4794640#M36593 <P>Keeps stalling. Message says technical fault and wait to load programme</P> Wed, 23 Oct 2024 05:43:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4794640#M36593 Nitram47 2024-10-23T05:43:54Z https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4794660#M36595 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2548193">@Nitram47</a>&nbsp;</P><P>&nbsp;</P><P>Usually points to poor broadband speed or quality of connection between puck and router. Sky Stream needs 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix going to get help and running a connection check.</P><P>&nbsp;</P><P>You could try using an ethernet cable or homeplugs to improve stability (and turning WiFi off in the puck settings). Or using a booster if your WiFi signal is marginal.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 23 Oct 2024 06:38:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-not-working/m-p/4794660#M36595 mikealanr 2024-10-23T06:38:35Z