topic Re: Spinning circle issue but only on one programme, all others are working fine in Sky Stream

Spinning circle issue but only on one programme, all others are working fine

MR10 — Mon, 21 Oct 2024 21:07:51 GMT

Coming to the final 20 mins of The Americans ( series 6 ep 10 ) came to commercial break and used the ad skip facility then left with a green spinning circle. Have switched off at mains and also reset the puck but all other programmes are unaffected but the same thing is happening on a second tv/puck.

So everything is working except every episode plays the opening ad and sticks on the green spinning circle.

Suggestions would be appreciated. Thank you

Re: Spinning circle issue but only on one programme, all others are working fine

lettice — Mon, 21 Oct 2024 21:32:08 GMT

@MR10 wrote:

Coming to the final 20 mins of The Americans ( series 6 ep 10 ) came to commercial break and used the ad skip facility then left with a green spinning circle. Have switched off at mains and also reset the puck but all other programmes are unaffected but the same thing is happening on a second tv/puck.

So everything is working except every episode plays the opening ad and sticks on the green spinning circle.

Suggestions would be appreciated. Thank you

See similar ad skipping glitches for those last few episodes of Series 6 on the C4 app,

Tried other series and other programmes within the C4 app and ad skipping working fine.

Your best bet to get this checked and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk
They do respond to emails with any updates for your queries or problems.

Re: Spinning circle issue but only on one programme, all others are working fine

lettice — Mon, 21 Oct 2024 22:48:26 GMT

On trying again in last half hour this seems to be fixed now.

@MR10

Can you try it again, hopefully it's been fixed for you now?

Re: Spinning circle issue but only on one programme, all others are working fine

MR10 — Tue, 22 Oct 2024 07:50:44 GMT

Whatever you did overnight has worked. Would be interested in an explanation.Many thanks