https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problems/m-p/4793291#M36500 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4223436">@AlSt</a>&nbsp;</P><P>&nbsp;</P><P>This usually points to poor WiFi / network stability or low internet speeds. Who is your ISP and what speed do you get? Sky recommend minimum of 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>You may have more success using an ethernet cable or homeplugs and turning WiFi off in the settings on the puck.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 21 Oct 2024 21:31:31 GMT mikealanr 2024-10-21T21:31:31Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problems/m-p/4793222#M36480 <P>My sky stream keeps freezing but the dialogue continues, at other times the screen is going off. I have tried to restart the puck but its made no difference.</P> Mon, 21 Oct 2024 20:09:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problems/m-p/4793222#M36480 AlSt 2024-10-21T20:09:35Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problems/m-p/4793291#M36500 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4223436">@AlSt</a>&nbsp;</P><P>&nbsp;</P><P>This usually points to poor WiFi / network stability or low internet speeds. Who is your ISP and what speed do you get? Sky recommend minimum of 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>You may have more success using an ethernet cable or homeplugs and turning WiFi off in the settings on the puck.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 21 Oct 2024 21:31:31 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problems/m-p/4793291#M36500 mikealanr 2024-10-21T21:31:31Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problems/m-p/4793304#M36502 <P>Thanks, my Internet provider is sky. I have been here for a year with the same Internet but never had any issues until today.&nbsp;&nbsp;</P> Mon, 21 Oct 2024 21:48:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-problems/m-p/4793304#M36502 AlSt 2024-10-21T21:48:57Z