https://helpforum.sky.com/t5/Sky-Stream/New-puck/m-p/4793180#M36483 Please can you send me a new puck. Its very concerning tv blocks showing, unavailable, can't turn in, no signal. Mon, 21 Oct 2024 19:06:25 GMT Yo2 2024-10-21T19:06:25Z https://helpforum.sky.com/t5/Sky-Stream/New-puck/m-p/4793180#M36483 Please can you send me a new puck. Its very concerning tv blocks showing, unavailable, can't turn in, no signal. Mon, 21 Oct 2024 19:06:25 GMT https://helpforum.sky.com/t5/Sky-Stream/New-puck/m-p/4793180#M36483 Yo2 2024-10-21T19:06:25Z https://helpforum.sky.com/t5/Sky-Stream/New-puck/m-p/4793282#M36498 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4223363">@Yo2</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow subscribers on the forum not Sky customer services. If you require a replacement you will need to speak to Sky. However if you provide more information on the issues you are having the community will do it's best to assist.</P><P>&nbsp;</P><P>From the limited information you have posted, have you tried unplugging your puck for a few minutes and trying again? Also what speed is your internet connection? You need 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 21 Oct 2024 21:23:58 GMT https://helpforum.sky.com/t5/Sky-Stream/New-puck/m-p/4793282#M36498 mikealanr 2024-10-21T21:23:58Z