topic Re: Netflix Premium in Sky Stream

Netflix Premium

Jillyb15 — Sun, 20 Oct 2024 21:10:44 GMT

When I initially signed up for Sky Stream I had Sky Ultimate with Netflix. However for some reason I now find I'm signed up for Netflix Premium. I don't remember actually signing up for this, however I do vaguely remember some talk about Netflix changing the way subscribers are charged. I have one puck, no multi home and I don't need Premium. Don't watch enough Netflix to justify it. Can I just cancel it does anyone know. I'm pretty annoyed that it can be added to my account without any consultation.

Any thoughts most welcome.

TIA

Re: Netflix Premium

mikealanr — Sun, 20 Oct 2024 22:06:08 GMT

@Jillyb15

You can go in to your sky account > netflix and lower the teir down to standard with Ads. You can do this in the my Sky app under TV > manage content packs.

See: https://www.sky.com/help/articles/netflix-how-to-change-your-tier

Lowering it will stop UHD and alter the number of devices you can use. Sky cannot sign you up with out your approval so it's either been discussed with an adviser or added via my sky?. If you believe this was done in error you need to make a complaint.

MikeAlanR

Re: Netflix Premium

Jillyb15 — Mon, 21 Oct 2024 07:06:29 GMT

@mikealanr

thanks for the response. I certainly don't remember uplifting my subscription. I checked my account yesterday and noticed Netflix is one you can change yourself, I can't imagine I did it accidentally!
I will reduce my subscription and contact Sky to see if they can see what happened.

Re: Netflix Premium

Exiled-in-HH — Mon, 21 Oct 2024 07:20:18 GMT

Sky recently re-aligned their billing system to Netflix's updated charges.

Re: Netflix Premium

Jillyb15 — Mon, 21 Oct 2024 15:46:30 GMT

@Exiled-in-HH

Yes this is what I was thinking may have happened. However I'm not very happy that I went from zero to £11.00 per month without any notification. That truly pi$$es me off.

y"know, over reaction it may be, but my rating/satisfaction score for Sky is currently falling off a cliff.

Re: Netflix Premium

mikealanr — Mon, 21 Oct 2024 21:20:55 GMT

@Jillyb15

It's unlikely. When Netflix changed their billing Sky moved customers from Basic to standard with ads. Basically the same product just now with ads. There havent been reports of customers being upgraded and the forum would be littlered with complaints.

It's either an advisor had added it and not explained it well or it's been added via a web journey.

MikeAlanR

Re: Netflix Premium

Exiled-in-HH — Tue, 22 Oct 2024 06:36:30 GMT

Perhaps an end of discounts combined with how products are reported on the bill?

Compare the names of all the products before and after the change and their costs🤔

Re: Netflix Premium

Al87 — Fri, 01 Nov 2024 16:41:52 GMT

Im having the problem where I move the Netflix premium (which i never signed up for), back down to Netflix with ads. then next month, its back to netflix premium again. I dont use netflix, anyone else having the same problem?

I have changed it again back to netflix with ads (wish i could disable it completely) and will see if it comes back again next month. If it does, i want it refunding.

Re: Netflix Premium

Jillyb15 — Fri, 01 Nov 2024 18:01:28 GMT

That's interesting. I've raised a complaint with Sky, so I'll see how that goes and update this thread with any feedback I get. But, in one way, I'm glad I'm not the only one this has happened to, as I couldn't work out what had happened knowing full well that I hadn't ordered it!

Re: Netflix Premium

Jillyb15 — Tue, 05 Nov 2024 16:48:58 GMT

So I raised a complaint with Sky and they came back quite promptly, the delay in getting a resolution was down to my availability.

Anyway, having had a messaging chat with an expert advisor I have changed my sub for Netflix to the basic one and they have refunded my premium payments, as a goodwill gesture.

To justify the price increase Sky did advise two things:

i. That my Sky Q account included for Netflix premium as I had UHD and Dolby Atmos, although it isn't itemised on my old bills, and

ii. Sky had sent an email regarding this "correction" to my account to bring it in line with my Q account.

I did not receive any email or message from Sky as I would have declined the offer anyway.
So @Al87 it may well be worth raising a complaint with Sky to sort out your issues.