topic Re: Waiting for TV Schedule in Sky Stream

Waiting for TV Schedule

SkaroKaled — Tue, 09 Jan 2024 13:27:33 GMT

Another day another new Stream issue. Since yesterday, my Home Screen doesn't show any programmes under the channels in the TV guide row. When I go into the TV guide, every channel says "Waiting for TV schedule".

I can watch channels fine so there's no issue with the connection. I've tried rebooting the puck and no change. Anyone else seen this and know a fix?

Puck is connected via Ethernet, WiFi is off and I have a gigabit fibre connection.

Thanks!

Re: Waiting for TV Schedule

MarkGoldsmith — Tue, 09 Jan 2024 14:00:24 GMT

@SkaroKaled as you have already done the usual suggested things, if you'd like i can escalate this to the Sky Messaging Team who may be able to further assist.

Re: Waiting for TV Schedule

SkaroKaled — Tue, 09 Jan 2024 17:37:51 GMT

Thanks, that would be helpful.

Re: Waiting for TV Schedule

MarkGoldsmith — Tue, 09 Jan 2024 17:45:43 GMT

@SkaroKaled This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Waiting for TV Schedule

SkaroKaled — Tue, 09 Jan 2024 17:46:31 GMT

Great, thank you!

Re: Waiting for TV Schedule

SkaroKaled — Tue, 09 Jan 2024 19:17:49 GMT

It's now working!

Re: Waiting for TV Schedule

MarkGoldsmith — Tue, 09 Jan 2024 20:14:49 GMT

@SkaroKaled wrote:
It's now working!

Out of curosity what was the fix @SkaroKaled

Re: Waiting for TV Schedule

SkaroKaled — Tue, 09 Jan 2024 21:03:51 GMT

It just started working of its own accord.

Re: Waiting for TV Schedule

MarkGoldsmith — Tue, 09 Jan 2024 21:16:23 GMT

Well thats strange

Re: Waiting for TV Schedule

Tom-W19 — Wed, 10 Jan 2024 08:49:45 GMT

Thanks for escalating. We've sent an invite to @SkaroKaled.

Re: Waiting for TV Schedule

SkaroKaled — Wed, 10 Jan 2024 11:52:01 GMT

@Tom-W19 it's sorted now thank you - it resolved itself.

Re: Waiting for TV Schedule

Addie15 — Fri, 12 Jan 2024 08:59:52 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.