topic Re: Tv picture is pixilated in Sky Stream

Tv picture is pixilated

DOM101 — Sat, 19 Oct 2024 18:58:16 GMT

Tv signal is pixilated and can freezes

Re: Tv picture is pixilated

GD1 — Sat, 19 Oct 2024 19:07:33 GMT

@DOM101 What TV service do you subscribe to as Broadband would not affect Sky Q or Sky+HD live channels.

Who provides your broadband?

Re: Tv picture is pixilated

DOM101 — Sat, 19 Oct 2024 19:29:42 GMT

Hi, i have sky steam puck

Re: Tv picture is pixilated

GD1 — Sat, 19 Oct 2024 20:43:53 GMT

@DOM101 Your post has been moved to the correct forum for Stream.

On your puck open the Netflix app, go to Get Help, run the connection test, what speed is the puck getting?

Re: Tv picture is pixilated

Nigelb1972 — Sat, 19 Oct 2024 21:31:47 GMT

This is normally a bandwidth/broadband speed issue. Run a speed test via the Netflix app and you'll see what you're getting at the puck. Sky recommend a minimum of 25mbps for HD and 35mbps for UHD. If you're off close to this, you'll have issues.

Re: Tv picture is pixilated

DOM101 — Sun, 20 Oct 2024 10:34:28 GMT

Connection speed only 19.38mbps

Re: Tv picture is pixilated

TimmyBGood — Sun, 20 Oct 2024 11:01:05 GMT

@DOM101

Realistically that's unlikely to be adequate for reliable Stream puck use.