topic Re: Need to upgrade subscription even I have subscribed in Sky Stream

Need to upgrade subscription even I have subscribed

0omXLem — Wed, 16 Oct 2024 22:20:51 GMT

I have already made 3 calls and my issue is not resolve. I subsribed to Sky Cinema and I can't watch anything on Sky Cinema.

Called last Sunday and was told that it was relay to the related department. Received a text message on Monday informing it was resolve.

I thought it maybe need more time, but I still can't watch sky cinema today. Called again and was told to refresh app on the setting. It didn't work. I even reset the puck.

Re: Need to upgrade subscription even I have subscribed

mikealanr — Thu, 17 Oct 2024 08:42:44 GMT

Hi @0omXLem

We are fellow subscribers on the forum. However I have escalated you post to Sky who will reach out to you. Look out for a chat bubble as outlined here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

Re: Need to upgrade subscription even I have subscribed

Greenfingers001 — Thu, 17 Oct 2024 08:52:47 GMT

Thanks for escalating this. We’ve sent @0omXLem an invite to chat.

Re: Need to upgrade subscription even I have subscribed

0omXLem — Fri, 18 Oct 2024 13:47:44 GMT

Thank you escalating this, I'm on the chat with Sky Advisor.