https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4785868#M35912 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4203345">@Frequency</a>&nbsp;</P><P>&nbsp;</P><P>As the puck is loaned to you, if you call Sky customer support they will arrange a replacement. We are fellow subscribers here on the forum. I guess we don't know how long the remotes have been in storage before being shipped out.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 13 Oct 2024 14:01:34 GMT mikealanr 2024-10-13T14:01:34Z https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4785862#M35911 <P>Followed a post regarding remote not working although sky had loaded as it should.</P><P>Followed instructions but to no avail went to troubleshooting and it turned out my batteries had leaked inside the remote ?</P><P>Both are only 2 months old ?.....Duracell batteries inside must have been faulty ?...surely the remote couldn't have caused them to have leaked?</P><P>&nbsp;</P> Sun, 13 Oct 2024 13:54:59 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4785862#M35911 Frequency 2024-10-13T13:54:59Z https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4785868#M35912 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4203345">@Frequency</a>&nbsp;</P><P>&nbsp;</P><P>As the puck is loaned to you, if you call Sky customer support they will arrange a replacement. We are fellow subscribers here on the forum. I guess we don't know how long the remotes have been in storage before being shipped out.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 13 Oct 2024 14:01:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Remote/m-p/4785868#M35912 mikealanr 2024-10-13T14:01:34Z