topic Re: sky stream in Sky Stream

sky stream

UkzVortex98 — Sat, 12 Oct 2024 18:17:49 GMT

My sky stream keeps going back when I am watching something the when switch channel will say wait load channel and this is 5th time it done since turn no issue I never hand

Re: sky stream

Stephen+Mourton — Sun, 13 Oct 2024 05:23:13 GMT

@UkzVortex98 Sorry I don't mean to be rude but the latter part of your sentence doesn't make sense. Are you trying to say when you watch a program it sometimes jumps back so you end up rewatching some scenes and when you change channels it keeps saying "loading" ?

Re: sky stream

UkzVortex98 — Sun, 13 Oct 2024 08:15:21 GMT

No you can be watching something and the screen will go blank and black like sky stream as turn off and it as not when if you but on different channels it will say "channel load please wait "

Re: sky stream

Jporch316 — Sun, 13 Oct 2024 08:56:27 GMT

@UkzVortex98 wrote:
No you can be watching something and the screen will go blank and black like sky stream as turn off and it as not when if you but on different channels it will say "channel load please wait "

firstly try pulling the plug for a few minutes

If this doesn't work it could be a symptom that your puck is not receiving a strong enough wifi signal

can you go into the Netflix app on stream go to settings and run the network check

stream needs a minimum of 25mbs to 30mbs for HD viewing

Re: sky stream

UkzVortex98 — Sun, 13 Oct 2024 09:19:52 GMT

I have 1000 down and even if I unplug it, the issue still comes back

Re: sky stream

Jporch316 — Sun, 13 Oct 2024 11:10:45 GMT

@UkzVortex98 wrote:
I have 1000 down and even if I unplug it, the issue still comes back

it doesn't matter your speed .... the device relies on a strong wifi signal reaching it . It doesn't use buffering like other devices . Are you using Ethernet cable ? Would suggest you try it as part of the troubleshooting process

Re: sky stream

UkzVortex98 — Sun, 13 Oct 2024 11:28:26 GMT

It hard write and still does it

Re: sky stream

Jporch316 — Sun, 13 Oct 2024 12:11:33 GMT

@UkzVortex98 wrote:
It hard write and still does it

Have you turned WiFi off in the settings ?

have you ever tried it with just the WiFi ?

have you tried a different Ethernet cable ?

are you using a network switch as these can sometimes be problematic?

Re: sky stream

UkzVortex98 — Sun, 13 Oct 2024 14:53:40 GMT

it hard wire