topic Re: Sky stream having to reboot puck every evening to get the stream to work correctly in Sky Stream

Sky stream having to reboot puck every evening to get the stream to work correctly

Motman — Thu, 10 Oct 2024 19:24:53 GMT

Every evening I have to reboot my sky stream puck to get the programs to work correctly.

Re: Sky stream having to reboot puck every evening to get the stream to work correctly

nutcracker_ — Thu, 10 Oct 2024 19:59:39 GMT

Could you expand further on your issues? I'm having similar issues and I'm not sure if it's the WiFi mesh or the Sky Puck. I think it's handling of network issues isn't great.

Re: Sky stream having to reboot puck every evening to get the stream to work correctly

Motman — Sat, 12 Oct 2024 15:07:41 GMT

When I go into the channels they don't work and when watching YouTube or disney plus they glitch or run out of sequence lips move then speech. The WiFi is ok as I can use youtube or other apps on my phone no problem.

Re: Sky stream having to reboot puck every evening to get the stream to work correctly

Jporch316 — Sat, 12 Oct 2024 15:15:07 GMT

@Motman wrote:
When I go into the channels they don't work and when watching YouTube or disney plus they glitch or run out of sequence lips move then speech. The WiFi is ok as I can use youtube or other apps on my phone no problem.

can you check what speed your stream is getting .... you can do this by going into the stream Netflix app .... then settings ... then run the network check

you ideally need between 25-30 mb (more depending on what other devices you have connected to your internet) to run the stream box

Re: Sky stream having to reboot puck every evening to get the stream to work correctly

MarkGoldsmith — Sat, 12 Oct 2024 15:59:21 GMT

@Motman wrote:
When I go into the channels they don't work and when watching YouTube or disney plus they glitch or run out of sequence lips move then speech. The WiFi is ok as I can use youtube or other apps on my phone no problem.

Something to be aware of - just because YouTube works on other devices isn't a sign that your WiFi signal is strong and stable enough for the stream platform. On a mobile phone YouTube would buffer some of the content locally so any small drops in connections you would unlikely notice.

The Skys streaming platform won't buffer locally as everything you run including the apps are running remotely from Sky's servers.

If your speed meets the minimum recommended ( as suggested in the post above) then another option to test if the WiFi signal is the issue is to connect via Ethernet cable and disable the WiFi in the puck's settings.

Re: Sky stream having to reboot puck every evening to get the stream to work correctly

Exiled-in-HH — Sat, 12 Oct 2024 16:38:03 GMT

What does 'nerd stats' show in YouTube on the Puck?

Is the connection speed varying and any lost frames?

Re: Sky stream having to reboot puck every evening to get the stream to work correctly

nutcracker_ — Sat, 12 Oct 2024 18:02:55 GMT

Well I've been in contact with Sky support who were able to see latency issues pretty much daily for the last few weeks... I've upgraded my mesh network to deco tp-link units that include not just the WiFi mesh aspects of the network but also include powerline tech... I've seen some improvements but to be honest, the biggest improvement I've had is actually switching off/on my fibre hardware.

🤞so far... so good!

Re: Sky stream having to reboot puck every evening to get the stream to work correctly

nutcracker_ — Tue, 15 Oct 2024 20:50:36 GMT

Spoke too soon... there's defo something happening here that Sky have done. My parents are also having similar issues!