topic Re: Duplicate Direct debit in Sky Stream

Duplicate Direct debit

KenWilliamson — Fri, 11 Oct 2024 10:34:22 GMT

Sky are talking 2 different direct debits. I only authorized 1. There are no emails explaining the second payments

Re: Duplicate Direct debit

GD1 — Fri, 11 Oct 2024 10:52:02 GMT

@KenWilliamson What services do you have with Sky?

To be aware that Sky Glass/Stream, Sky Broadband & Sky Mobile are all seperate direct debits, none are combined.

Re: Duplicate Direct debit

KenWilliamson — Fri, 11 Oct 2024 10:59:11 GMT

Sky tv

Sky broadband and talk

Re: Duplicate Direct debit

KenWilliamson — Fri, 11 Oct 2024 11:13:32 GMT

Sorry that wasn't answered, ticked in error

Re: Duplicate Direct debit

MarkGoldsmith — Fri, 11 Oct 2024 11:18:14 GMT

@KenWilliamson wrote:
Sky tv
Sky broadband and talk

As per @GD1 's response above, if your Sky TV is Sky Stream ( i'm guessing it is as you have posted this on the Sky Stream board), then you would have 2 accounts with Sky a Sky Streaming account and a Sky Broadband and Talk account which will generate separate bills and thus separate direct debits ( likely on different days on the month as well).

Re: Duplicate Direct debit

KenWilliamson — Fri, 11 Oct 2024 16:18:05 GMT

I should have been told that the amount I agreed to pay was not the total amount and a second direct debit would take the payment beyond the agreed limit.

The additional service was not my reason for switching provider and I only agreed because I thought it was included.

Very dissatisfied.

Re: Duplicate Direct debit

Mark39 — Fri, 11 Oct 2024 16:23:05 GMT

I'm not sure what you mean by the agreed limit, but if you feel you have grounds you can raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Duplicate Direct debit

TimmyBGood — Fri, 11 Oct 2024 16:51:29 GMT

@KenWilliamson wrote:
The additional service was not my reason for switching provider and I only agreed because I thought it was included

Sky Stream is a subscription television service: it does not include broadband. Sky Broadband & Talk doesn't cover television content.

Re: Duplicate Direct debit

Exiled-in-HH — Sat, 12 Oct 2024 07:09:08 GMT

@KenWilliamson wrote:
I should have been told that the amount I agreed to pay was not the total amount and a second direct debit would take the payment beyond the agreed limit.

The additional service was not my reason for switching provider and I only agreed because I thought it was included.

Very dissatisfied.

Have you checked your bill on your Sky Puck ... are discounts being applied to each service?

You can cancel Sky Stream BUT that might change any discount currently applied to Sky BB😉