topic Re: Streaming issues in Sky Stream

Streaming issues

MargoP — Tue, 08 Oct 2024 17:26:05 GMT

Hi, I upgraded my broadband 10 days ago. However, I'm still getting a pixilated picture when streaming. My Broadband test says it's fine and no issues, but surely it should stream smoothly? The wifi hub is about 20 feet from my tv with no walls in between. Thanks Mary

Re: Streaming issues

SKY1992bf — Tue, 08 Oct 2024 17:29:16 GMT

@MargoP How are you connecting the puck wifi or Ethernet cable? If the former try the latter has that can provide a more stable connection

Re: Streaming issues

Mister_Dalek — Tue, 08 Oct 2024 17:47:15 GMT

@MargoP wrote:
Hi, I upgraded my broadband 10 days ago. However, I'm still getting a pixilated picture when streaming. My Broadband test says it's fine and no issues, but surely it should stream smoothly? The wifi hub is about 20 feet from my tv with no walls in between. Thanks Mary

What speed of broadband is reaching the puck? To find out, open the Netflix app, navigate to the get help menu and run a network check.

Re: Streaming issues

MargoP — Tue, 08 Oct 2024 17:54:15 GMT

It's Apple TV via my SkyQ box.

I've run a check on the app and it detects no issues.

Re: Streaming issues

Mister_Dalek — Tue, 08 Oct 2024 17:56:02 GMT

@MargoP wrote:
It's Apple TV via my SkyQ box.

I've run a check on the app and it detects no issues.

This is the Sky Stream forum. Can this be moved to the Broadband or Sky Q forum please?

Re: Streaming issues

MargoP — Tue, 08 Oct 2024 17:56:03 GMT

I can't really run an ethernet cable across the room easily.

Also, given I've just upgraded it seems a bit of a nonsense to have to do that.

Re: Streaming issues

Mister_Dalek — Tue, 08 Oct 2024 17:56:45 GMT

@MargoP wrote:
I can't really run an ethernet cable across the room easily.

Also, given I've just upgraded it seems a bit of a nonsense to have to do that.

What speed of broadband did you upgrade to?

Re: Streaming issues

Bill051 — Tue, 08 Oct 2024 20:09:44 GMT

If you could connect with ethernet you could find out whether or not it was a wifi issue.

Re: Streaming issues

Exiled-in-HH — Wed, 09 Oct 2024 09:16:48 GMT

@MargoP The objective is test the connection ... not to make it a permanent connection😉