topic Re: Sky stream pixelating in Sky Stream

Sky stream pixelating

John19642 — Mon, 07 Oct 2024 20:33:32 GMT

Hi , i new to sky , 3 months , have 2 pucks , the last week or so , 1 of the pucks is pixelating really bad , i not called sky yet , i have read many of the threads on here and on google , i not tech minded , so some of the jargon confuses me. 😅 ,

So is there a simple solution , do sky acknowledge the issue , any help , pkease 🙋‍♂️

Re: Sky stream pixelating

Fothergill1 — Mon, 07 Oct 2024 20:45:57 GMT

@John19642 This is a known issue at the moment and Sky are looking for a solution. I very occasionally see the pixelation mostly on the History channel. Some subscribers have a much more serious problem than me. Sky Sport seems to be particularly bad for the pixelation according to some of the threads.

There is a very comprehensive thread with over 500 posts at this LINK

Re: Sky stream pixelating

John19642 — Mon, 07 Oct 2024 20:53:22 GMT

@Fothergill1 thankyou for your reply , i looked through that thread earlier , 👍 its got to the point with my tv , its not watchable , i on the verge of disconecting the sky box , i hope sky comes up with a solution soon ,

Thanks again 🙋‍♂️☺️

Re: Sky stream pixelating

Exiled-in-HH — Mon, 07 Oct 2024 22:12:02 GMT

BUT first .... what is your Puck's connection speed to Sky's servers measured using the Netflix Network check on your Puck?

Who is your ISP?

Re: Sky stream pixelating

John19642 — Tue, 08 Oct 2024 06:36:51 GMT

@Exiled-in-HH

My speed is 45 ish , measured through AVG and Sky Checker

My internet is with sky , all new 3 months ago

We have 2 pucks only one is playing up tho

☺️🙋‍♂️

Re: Sky stream pixelating

Exiled-in-HH — Tue, 08 Oct 2024 06:47:30 GMT

Since one is having issues and the other is not is why you need to use the Netflix Network check on the Pucks to measure the connection speed😉

Re: Sky stream pixelating

lettice — Tue, 08 Oct 2024 06:48:30 GMT

Having good broadband throughput is key to a Sky Stream puck.
Your 45Mbps could be close to the limit at times for what we would recommend for Sky stream, if your household local bandwidth is heavily hogged..
Sky recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD. Using the new Live Sync option (Sky Sports Main event channel selectable option) adds a few more Mbps to each puck when in use.

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed for each puck?

Also, the Sky Stream pucks can suffering from interference,, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, microwaves and the like.
Assume you are using the Sky supplied hdmi cable or a high speed equivalent one.

Plus, change both your pucks to following recommended settings set in Settings>
Turn wifi OFF under Network (f connected via ethernet).
Set Network standby mode to ON and Overnight power saving is OFF.

Re: Sky stream pixelating

John19642 — Tue, 08 Oct 2024 06:56:51 GMT

@lettice @Exiled-in-HH

Thank you both for your replies.

I will run a netflix speed test tonight , after work

We only use 1 puck at a time not both together. They are not hidden away , covered up or on top of any other electrical equipment , they both sit behind the tv with plenty of space around them . The puck worked fine for a couple of months , on thinking more about it , it doesnt pixelate if we watch netflix movie or discovery plus , i think its just live TV.

☺️🙋‍♂️

Re: Sky stream pixelating

John19642 — Tue, 08 Oct 2024 18:18:07 GMT

Hi @lettice @Exiled-in-HH

Ran a netflix speed test ,

Tv one ( not pixelating tv ) , 44.35

Tv two , 29.20 , adjusted the settings as sugested , it then went to 39.34

Turned tv one off , tv two now reads 44.20.

Will let you know how things go , we have discovery + on and it only pixelates on live tv , thanks again for taking the time to help me out , its really appreciated 🙋‍♂️☺️

Re: Sky stream pixelating

John19642 — Tue, 08 Oct 2024 19:32:23 GMT

Bad news , its still pixalating , think its going to be a call to sky , i hope they come up with a solution soon , 🙋‍♂️☺️

Re: Sky stream pixelating

Exiled-in-HH — Wed, 09 Oct 2024 09:24:12 GMT

Did you rerun the Netflix Network check ... connection speeds will vary with time😉

Re: Sky stream pixelating

John19642 — Wed, 09 Oct 2024 09:47:35 GMT

@Exiled-in-HH

Yes i did last night , i posted the results in a previous post , i think 😅 i keep forgeting to sign in before i reply

Will test them again tonight , but the puck that pixelates read 44.20 , when i ran that puck on its own. I only get 49 ish from sky anywhay even tho i was told 60 by sales guy 🤷‍♂️

☺️🙋‍♂️

Re: Sky stream pixelating

Exiled-in-HH — Wed, 09 Oct 2024 11:33:32 GMT

I saw the previous result you posted ... the suggestion to run again when there are issues ... also measure at least 3 times each time as the speed will vary😉

Re: Sky stream pixelating

John19642 — Wed, 09 Oct 2024 12:06:22 GMT

@Exiled-in-HH thank you , i am in touch with sky via this site , i see via a google search this issue goes back yrs .

Will test speeds again 2night ,

Thank you for helping ☺️🙋‍♂️

Re: Sky stream pixelating

John19642 — Sat, 12 Oct 2024 12:51:44 GMT

@KevNewMedia @Exiled-in-HH @lettice @Fothergill1

Update guys , unplugged everything , cables. Pucks router etc,

Re connected it all back up , reset pucks , followed all your suggestions ,

Results , puck 2 has settled down (that was really bad , pixelating every few seconds)

Puck 1 which is 6ft away from sky router in clear line off sight has now started pixellating ,

So where do i go from here , i just signed up to a 48 month deal , its only been 3months , 🤷‍♂️🙋‍♂️

Re: Sky stream pixelating

Exiled-in-HH — Sat, 12 Oct 2024 12:55:16 GMT

Have you run mor Speed Checks on the Pucks?

Re: Sky stream pixelating

John19642 — Sat, 12 Oct 2024 12:57:38 GMT

Yes , they all vary between , 42 to 45 ,

Just tested puck 1 , and it ran at 42.2

The max i get from sky router is 49

🙋‍♂️

Re: Sky stream pixelating

lettice — Sat, 12 Oct 2024 13:02:23 GMT

@John19642 wrote:

@KevNewMedia @Exiled-in-HH @lettice @Fothergill1

Update guys , unplugged everything , cables. Pucks router etc,

Re connected it all back up , reset pucks , followed all your suggestions ,

Results , puck 2 has settled down (that was really bad , pixelating every few seconds)

Puck 1 which is 6ft away from sky router in clear line off sight has now started pixellating ,

So where do i go from here , i just signed up to a 48 month deal , its only been 3months , 🤷‍♂️🙋‍♂️

With Puck 1 being so close, would suggest trying an ethernet cable connection to your router and leave the other puck as it is.

After connecting the ethernet cable on Puck 1, turn the wifi off in the Pucks settings;

Settings>Network>Advanced settings

Do a quick power restart or a settings restart once you have made that change;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Sky stream pixelating

John19642 — Sat, 12 Oct 2024 13:09:49 GMT

@lettice

Thanks for your reply

I was sold pucks on the basis off , theres no need for cables etc , i dont wont ethernet cables running across my floors and up my walls etc , i went for the pucks because its wifi and not cabled , you wouldnt buy a BMW and expect a fiat engine 😅 to me after searching sky community and google this has been going on for years and yet sky is still selling it , to me its not fit for purpose 🙋‍♂️

Re: Sky stream pixelating

Beazie — Sat, 12 Oct 2024 14:23:00 GMT

Suffering from pixelation issues like others. I was on holiday recently and only noticed problem in last few days. Sometimes end up with a blank screen. Sky internet is 100mbps and no problems using chromecast etc.

Is it worth re-setting puck to factory settings? Some posts suggest that may help?