https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4780551#M35472 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4209895">@CiaraR</a>&nbsp;wrote:<BR />Hi, my Sky stream puck isn't working. I can turn it on but the picture is frozen and as soon as I try to navigate using the remote it turns itself off. This has been happening for about 5 hrs, always with the same frozen homescreen. I've tried all the usual fixes with no success. Any advice?<HR /></BLOCKQUOTE><P>Have you pulled the plug for a few minutes ?</P><P>&nbsp;</P><P>otherwise you may have to try the factory reset&nbsp;</P> Mon, 07 Oct 2024 17:09:53 GMT Jporch316 2024-10-07T17:09:53Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4780548#M35471 Hi, my Sky stream puck isn't working. I can turn it on but the picture is frozen and as soon as I try to navigate using the remote it turns itself off. This has been happening for about 5 hrs, always with the same frozen homescreen. I've tried all the usual fixes with no success. Any advice? Mon, 07 Oct 2024 17:05:10 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4780548#M35471 CiaraR 2024-10-07T17:05:10Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4780551#M35472 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4209895">@CiaraR</a>&nbsp;wrote:<BR />Hi, my Sky stream puck isn't working. I can turn it on but the picture is frozen and as soon as I try to navigate using the remote it turns itself off. This has been happening for about 5 hrs, always with the same frozen homescreen. I've tried all the usual fixes with no success. Any advice?<HR /></BLOCKQUOTE><P>Have you pulled the plug for a few minutes ?</P><P>&nbsp;</P><P>otherwise you may have to try the factory reset&nbsp;</P> Mon, 07 Oct 2024 17:09:53 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-working/m-p/4780551#M35472 Jporch316 2024-10-07T17:09:53Z