topic Re: Programme jumping forward every 40 seconds in Sky Stream

Programme jumping forward every 40 seconds

Lois411 — Sun, 06 Oct 2024 17:46:04 GMT

Watching replay of match on Sky Sports and programme keeps jumping ahead by about 15 seconds, approximately every 40 seconds. Frustrating as unable to properly follow the match.

Re: Programme jumping forward every 40 seconds

Stephen+Mourton — Sun, 06 Oct 2024 18:31:12 GMT

@Lois411 Firstly just turn off the Sky Stream and turn it on again. If that doesn't sort it scroll down the Home page until at the bottom you will see 'Settings' then find 'System management' and then 'Resets & updates' finaly select 'Restart device' It will take a few minutes but will be ready when it returns you to the Home page. I hope either of them work for you.

Re: Programme jumping forward every 40 seconds

MarkGoldsmith — Sun, 06 Oct 2024 19:25:53 GMT

@Lois411 wrote:
Watching replay of match on Sky Sports and programme keeps jumping ahead by about 15 seconds, approximately every 40 seconds. Frustrating as unable to properly follow the match.

You need to report this to the Viewer Relations Team (viewerR@sky.uk) as it will likely be an issue with the playback ( this has happened before with other Sky Sports related content when viewed on-demand).

Sky will be able to fix it and prevent it from happening on further broadcasts but it needs to be reported to them in order for it to get fixed.