topic Puck no picture in Sky Stream

Puck no picture

Scuba6936 — Sun, 06 Oct 2024 16:40:00 GMT

Sky puck fails picture is either black or pixilated, WiFi ok, cables ok sky not ok

Re: Puck no picture

Exiled-in-HH — Sun, 06 Oct 2024 17:04:05 GMT

What's your Puck's connection speed to Sky's servers measured using the Netflix Network check?

Re: Puck no picture

clarkey123 — Sun, 06 Oct 2024 17:16:55 GMT

Mine doing the same ... Netflix connection speed 38.83

Re: Puck no picture

mikealanr — Sun, 06 Oct 2024 17:24:11 GMT

@clarkey123

That speed is marginal. Sky say you need 25Mbps for HD and 30Mbps for UHD for each puck to work. If you have other devices using the Internet at the same time, you may encounter issues.

You could try connecting via ethernet cable (and turn WiFi off in settings) and you may see an improvement.

MikeAlanR

Re: Puck no picture

clarkey123 — Sun, 06 Oct 2024 17:37:44 GMT

A call to sky in order only been happening last couple of days and no other devices have been introduced. Also a call to EE see if internet is the issue

@mikealanr