topic Re: Stream Pucks in Sky Stream

Stream Pucks

Cooper+D — Sun, 23 Jun 2024 15:26:20 GMT

When Sky Stream first came out I ordered it with Whole Home so therefore I still have the 2 pucks as you owned them at that time. If I were to go back to stream would the original pucks that I've got be reactivated or would I be sent new one's. Thanks.

Re: Stream Pucks

mikealanr — Sun, 23 Jun 2024 16:03:54 GMT

Hi @Cooper+D

If you order online Sky would likely charge you an activation fee loan you new pucks. If you call them and reactivate your account, you should be able to use your existing pucks. If you ever add another, this would be loaned and returned if you cancel again (but you keep your owned pucks).

MikeAlanR

Re: Stream Pucks

Cooper+D — Sun, 23 Jun 2024 16:24:24 GMT

@mikealanr if I were to reactivate them would that then remove the £39.95 charge for them and all I would need to do is pay the package price.

Re: Stream Pucks

SKY1992bf — Sun, 23 Jun 2024 16:27:36 GMT

@Cooper+D If you re activate pucks that you own you only pay the monthly subscription fee for your chosen packages

Re: Stream Pucks

SuetBT — Sun, 06 Oct 2024 15:04:31 GMT

Hello

Can you please provide me a Stream Puck?

Thanks

Sue

Re: Stream Pucks

SKY1992bf — Sun, 06 Oct 2024 15:11:54 GMT

@SuetBT You need to order one yourself through your online account or by calling sky directly