topic Re: Trouble switching on TV with Sky Stream in Sky Stream

Trouble switching on TV with Sky Stream

AlyB4 — Wed, 02 Oct 2024 16:47:16 GMT

Just got Sky Stream, so I turn my TV on using TV remote and then turn Sky puck on using Sky remote. TV comes on, but no Sky available. I have to turn the TV off and back on again (using TV remote) to get Sky on the screen. I've spoken to Sky and they have not managed to fix my problem. Anyone got any ideas.

Re: Trouble switching on TV with Sky Stream

Skull+Treaty — Wed, 02 Oct 2024 17:16:55 GMT

@AlyB4

Does it work if you turn the Stream device on first, then when the light is on, turn the TV on?

Re: Trouble switching on TV with Sky Stream

AlyB4 — Wed, 02 Oct 2024 18:25:04 GMT

Yes it still happens, either way as I tried both. The sky employee said I should turn the TV on first, so that’s what I tend to do.

Re: Trouble switching on TV with Sky Stream

nmbailey — Wed, 02 Oct 2024 19:20:05 GMT

With my LG TVs I just press the Home (green) button on the Stream remote and the TV and the box both wake up. Takes about 10 seconds

Re: Trouble switching on TV with Sky Stream

AlyB4 — Wed, 02 Oct 2024 19:26:44 GMT

Thanks for the suggestion, just tried that and it's not working for me.

Re: Trouble switching on TV with Sky Stream

Exiled-in-HH — Wed, 02 Oct 2024 19:44:02 GMT

What are your CEC setting on your Puck and TV?

Re: Trouble switching on TV with Sky Stream

Skull+Treaty — Wed, 02 Oct 2024 19:54:24 GMT

@AlyB4 wrote:
Thanks for the suggestion, just tried that and it's not working for me.

@AlyB4

What TV do you you have connected to Stream?

Re: Trouble switching on TV with Sky Stream

AlyB4 — Thu, 03 Oct 2024 07:28:35 GMT

I'm not sure, I've never heard of the CEC setting. Would you be able to give me some more information

Re: Trouble switching on TV with Sky Stream

AlyB4 — Thu, 03 Oct 2024 07:29:44 GMT

I have an LG television

Re: Trouble switching on TV with Sky Stream

nmbailey — Thu, 03 Oct 2024 09:02:17 GMT

How is it connected? I use the eArc HDMI port to connect my LG C4. The Stream home button launches Stream, TV and Sonos Beam in that order, takes around ten seconds

Re: Trouble switching on TV with Sky Stream

Skull+Treaty — Thu, 03 Oct 2024 09:15:52 GMT

@nmbailey wrote:
How is it connected? I use the eArc HDMI port to connect my LG C4. The Stream home button launches Stream, TV and Sonos Beam in that order, takes around ten seconds

@AlyB4 @nmbailey

Mine is a similar arrangement:

Stream, Apple TV, BDP ---> AVR

AVR ---> LG G3 display

Using the Stream remote, turning on will activate the TV and AVR. I have terrible handshake issues, its a widely known LG issue - really grinds my gears!

Re: Trouble switching on TV with Sky Stream

AlyB4 — Thu, 03 Oct 2024 09:56:15 GMT

@Skull+Treaty

@nmbailey

I just looked and it's plugged into the HDMI eARC already.

I think I'll have to contact Sky again!

Re: Trouble switching on TV with Sky Stream

Skull+Treaty — Thu, 03 Oct 2024 10:17:11 GMT

@AlyB4 wrote:
@Skull+Treaty
@nmbailey
I just looked and it's plugged into the HDMI eARC already.
I think I'll have to contact Sky again!

@AlyB4

Using Stream, with the device on, go to Home, then Settings, then Start up (I think that's what it's called), then scroll down to HDMI control, is that on or off?

Re: Trouble switching on TV with Sky Stream

AlyB4 — Thu, 03 Oct 2024 10:24:37 GMT

The HDMI control is on

Re: Trouble switching on TV with Sky Stream

Exiled-in-HH — Thu, 03 Oct 2024 10:50:39 GMT

@AlyB4 wrote:
I'm not sure, I've never heard of the CEC setting. Would you be able to give me some more information

LG call CEC ... SIMPLINK under HDMI settings😉

Have you successfully paired your Puck remote and TV ... does volume UP/DOWN work ... does a long press on the Puck's standby button activate standby on Puck and TV?

Re: Trouble switching on TV with Sky Stream

AlyB4 — Thu, 03 Oct 2024 11:19:15 GMT

I had paired my puck with the remote successfully. But I never held the stand by button down for a while and that seems to work with switching the TV off and it works to switch it back on with Sky on the screen.