https://helpforum.sky.com/t5/Sky-Stream/Sky/m-p/4776166#M35203 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4204599">@Sharon67</a>&nbsp;wrote:<BR />I have an extra box in bedroom nd it keeps cutting out or freezing<HR /></BLOCKQUOTE><P>That is typically the sign of a weak/unstable internet connection the extra box is getting (particularly if your main sky device is working fine).</P><P>&nbsp;</P><P>You could test this theory by trying the additional puck in another room ( and see if its better)</P> Wed, 02 Oct 2024 12:02:32 GMT MarkGoldsmith 2024-10-02T12:02:32Z https://helpforum.sky.com/t5/Sky-Stream/Sky/m-p/4775545#M35183 I have an extra box in bedroom nd it keeps cutting out or freezing Tue, 01 Oct 2024 21:27:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky/m-p/4775545#M35183 Sharon67 2024-10-01T21:27:50Z https://helpforum.sky.com/t5/Sky-Stream/Sky/m-p/4775706#M35185 <P>Is it connected to the router by WiFi or Ethernet?</P> Wed, 02 Oct 2024 06:47:53 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky/m-p/4775706#M35185 Exiled-in-HH 2024-10-02T06:47:53Z https://helpforum.sky.com/t5/Sky-Stream/Sky/m-p/4776166#M35203 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4204599">@Sharon67</a>&nbsp;wrote:<BR />I have an extra box in bedroom nd it keeps cutting out or freezing<HR /></BLOCKQUOTE><P>That is typically the sign of a weak/unstable internet connection the extra box is getting (particularly if your main sky device is working fine).</P><P>&nbsp;</P><P>You could test this theory by trying the additional puck in another room ( and see if its better)</P> Wed, 02 Oct 2024 12:02:32 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky/m-p/4776166#M35203 MarkGoldsmith 2024-10-02T12:02:32Z