topic Re: Continue watching suddenly not working in Sky Stream

Continue watching suddenly not working

nottonightjose — Tue, 01 Oct 2024 20:02:45 GMT

Continue watching used to work, suddenly stopped apart from netflix. Any ideas how to fix this on puck?

Re: Continue watching suddenly not working

Deedee36 — Wed, 02 Oct 2024 11:25:29 GMT

@nottonightjose Did you try a reboot??

Re: Continue watching suddenly not working

nottonightjose — Wed, 02 Oct 2024 14:53:42 GMT

I did try a reboot but it didn't help! Bit of a pain but maybe I'll need to reset the whole box? I was trying to avoid this though 🫤

Re: Continue watching suddenly not working

Deedee36 — Wed, 02 Oct 2024 15:19:04 GMT

@nottonightjose if you go to the my sky app click on the little body symbol at the top go to my details scrolls down to data & personalisation and make sure Enable Product Analytics, Personal Recommendations & Profiling is turned on

Re: Continue watching suddenly not working

MarkGoldsmith — Wed, 02 Oct 2024 15:47:58 GMT

@Deedee36 wrote:
@nottonightjose if you go to the my sky app click on the little body symbol at the top go to my details scrolls down to data & personalisation and make sure Enable Product Analytics, Personal Recommendations & Profiling is turned on

If the setting is turned ON as advised by @Deedee36, try turning it OFF, hitting save, waiting a few minutes and then turning it back ON and clicking save.

It may take up to a couple of days for it to start repopulating the continue watching rail but it should. I've seen this working for a couple of other customers previously on the forum

Re: Continue watching suddenly not working

nottonightjose — Wed, 02 Oct 2024 23:25:41 GMT

It was turned off, very strange as used to work previously, not had chance to see if it works yet but here's to hoping 🤞

Re: Continue watching suddenly not working

Deedee36 — Thu, 03 Oct 2024 07:04:47 GMT

@nottonightjose You may find it could take a day or two to repopulate