https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4772742#M35082 Tried rebooting changing HDMI settings etc tna....any ideas anyone? Sun, 29 Sep 2024 09:24:10 GMT cgwiz2001 2024-09-29T09:24:10Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4772742#M35082 Tried rebooting changing HDMI settings etc tna....any ideas anyone? Sun, 29 Sep 2024 09:24:10 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4772742#M35082 cgwiz2001 2024-09-29T09:24:10Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4772750#M35083 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4201643">@cgwiz2001</a>&nbsp;</P><P>&nbsp;</P><P>It sounds very much like the outage issue the other week. Have you recovered the puck.as per Sky's instructions? <A href="https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on" target="_blank">https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on</A></P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 29 Sep 2024 09:32:37 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4772750#M35083 mikealanr 2024-09-29T09:32:37Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4772752#M35084 <P>If&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/460386">@mikealanr</a>&nbsp; suggestion doesn't work then you will need to contact sky for troubleshooting as it may have developed a fault&nbsp;</P> Sun, 29 Sep 2024 09:31:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4772752#M35084 Jporch316 2024-09-29T09:31:57Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4773363#M35085 <P>Many thanks for the advise..... ill certainly try this in the morning.</P><P>&nbsp;</P><P>will repost the outcome.</P><P>&nbsp;</P><P>&nbsp;</P><P>Pete</P> Sun, 29 Sep 2024 21:49:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4773363#M35085 cgwiz2001 2024-09-29T21:49:17Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4775115#M35170 <P>This worked....the puck went into a factory reset but ultimately resumed normal operation once I&nbsp; re registered it as per the onscreen instructions.</P><P>&nbsp;</P><P>&nbsp;</P><P>Thanks again&nbsp;</P> Tue, 01 Oct 2024 13:57:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4775115#M35170 cgwiz2001 2024-10-01T13:57:41Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4856427#M41499 <P>My puck gets stuck on white light flashing</P> Wed, 18 Dec 2024 16:57:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-shows-sky-logo-on-start-up-then-TV-goes-blank-sky-light-goes-out-on-box/m-p/4856427#M41499 Frances4 2024-12-18T16:57:35Z