https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-issue/m-p/4772618#M35032 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4200971">@Amal23</a>&nbsp;wrote:<BR /><P>Tried to activate my Sky stream puck for the first time. It requires a software update, which, after carried out displays a page that says "Not Supported!"</P><P>I'm using a Toshiba tv (model number: 32AV615DB)</P><HR /></BLOCKQUOTE><P>Can you try running through the setup with the puck plugged into your router via ethernet cable. Once complete you can revert to WiFi&nbsp;</P> Sun, 29 Sep 2024 07:43:36 GMT Jporch316 2024-09-29T07:43:36Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-issue/m-p/4772156#M34997 <P>Tried to activate my Sky stream puck for the first time. It requires a software update, which, after carried out displays a page that says "Not Supported!"</P><P>I'm using a Toshiba tv (model number: 32AV615DB)</P> Sat, 28 Sep 2024 12:48:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-issue/m-p/4772156#M34997 Amal23 2024-09-28T12:48:03Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-issue/m-p/4772618#M35032 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4200971">@Amal23</a>&nbsp;wrote:<BR /><P>Tried to activate my Sky stream puck for the first time. It requires a software update, which, after carried out displays a page that says "Not Supported!"</P><P>I'm using a Toshiba tv (model number: 32AV615DB)</P><HR /></BLOCKQUOTE><P>Can you try running through the setup with the puck plugged into your router via ethernet cable. Once complete you can revert to WiFi&nbsp;</P> Sun, 29 Sep 2024 07:43:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-issue/m-p/4772618#M35032 Jporch316 2024-09-29T07:43:36Z