topic Re: Sky stream after holiday in Sky Stream

Sky stream after holiday

StephenGlasgow — Sat, 28 Sep 2024 09:37:19 GMT

Hi I recently went on holiday and switched off at the mains my Sky Stream pucks

After returning two weeks later I had to go through the whole process of setting up the Sky Stream pucks including connecting to broadband, pairing remotes, software updating etc.. which took an enormous amount of time.

Is this correct when the puck has been switched off for this period of time, and if so is there a way to get around this?

Thanks

Re: Sky stream after holiday

PSC133 — Sat, 28 Sep 2024 09:52:12 GMT

I very much doubt that there would have been any way to have avoided this. Your pucks would have still been on the "faulty" software which would not have allowed them to boot when you restored the power.

Re: Sky stream after holiday

martswain — Sat, 28 Sep 2024 19:43:12 GMT

I've left my puck off for 90 days on 3 occasions during which time I was not subscribing to the service and when powered on it connected straight away and even performed updates to its own softare and apps before I called Sky get my subscription restarted.

Ypu might have just been unlucky with the recent software glitches.

Re: Sky stream after holiday

Jporch316 — Sun, 29 Sep 2024 07:41:01 GMT

@StephenGlasgow wrote:
Hi I recently went on holiday and switched off at the mains my Sky Stream pucks
After returning two weeks later I had to go through the whole process of setting up the Sky Stream pucks including connecting to broadband, pairing remotes, software updating etc.. which took an enormous amount of time.
Is this correct when the puck has been switched off for this period of time, and if so is there a way to get around this?
Thanks

There was an issue last weekend which affected many users where the pucks and glass had to be almost factory reset .