topic Re: Wrong return address in Sky Stream

Wrong return address

Moaz321 — Thu, 26 Sep 2024 10:01:29 GMT

I think I used wrong return address How can i know?

Re: Wrong return address

Exiled-in-HH — Thu, 26 Sep 2024 10:25:01 GMT

What address did you use?

Re: Wrong return address

Moaz321 — Thu, 26 Sep 2024 13:07:32 GMT

Door number and postcode

[information removed]

Moderator note: personally identifiable information removed

Re: Wrong return address

Skull+Treaty — Thu, 26 Sep 2024 13:08:00 GMT

@Moaz321 wrote:

Door number and postcode
[information removed]

@Moaz321

I always thought the returns address was

Unipart Technology Logistics
National Distribution Centre
NDC

Did you use the link Sky have for retuning equipment? https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck

Moderator note: personally identifiable information removed

Re: Wrong return address

Moaz321 — Thu, 26 Sep 2024 12:19:38 GMT

Yes I used this link

But they didn't mention return address for sky steam puck

Only for mobiles

Which I used for return

Re: Wrong return address

Skull+Treaty — Thu, 26 Sep 2024 12:24:02 GMT

@Moaz321 wrote:
Yes I used this link
But they didn't mention return address for sky steam puck
Only for mobiles
Which I used for return

The link in my previous reply is for the Stream, I think you may have used the incorrect address.

Re: Wrong return address

Moaz321 — Thu, 26 Sep 2024 12:32:18 GMT

this the page when I clicked on return instruction

There is no address for tv puck

What should do now ?

Already item delivered to the designated address

Re: Wrong return address

Skull+Treaty — Thu, 26 Sep 2024 13:10:25 GMT

@Moaz321

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

This link shows how it works.

Keep an eye out for a colourful bubble to get the conversation started.

I would recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Wrong return address

Addie15 — Thu, 26 Sep 2024 13:22:56 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Moaz321.

Re: Wrong return address

Moaz321 — Sat, 28 Sep 2024 07:17:13 GMT

Sorted out

Thanks

Re: Wrong return address

Colin191 — Wed, 02 Jul 2025 13:01:58 GMT

Equipment returned bag sent to wrong address